Operations Manager

2 weeks ago

Houston, Texas, United States Live Nation Entertainment Full time
Job Title: Operations Manager

Live Nation Entertainment is seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our Venue Management team, you will be responsible for overseeing the day-to-day operations of our venue, ensuring seamless execution of events, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Manage all aspects of facility operations and maintenance, including front of house operations, preventive maintenance, and capital projects.
  • Work closely with Department Managers to plan and execute day-of-show duties.
  • Ensure all tasks are handled personally or through delegation to other crew members as needed.
  • Respond to elevated staff and guest inquiries, concerns, and issues.
  • Oversee the implementation of artist meet and greet packages, amenities, and VIP programs.
  • Assist with planning and logistics of ancillary sales and seat upgrades.
  • Instruct Security and Guest Services teams on service standards.
  • Perform opening, running, and closing duties according to Live Nation policy.
  • Maintain line of sight and atmosphere control by circulating through work areas and reporting or addressing issues encountered.
  • Keep current on and execute Live Nation policies and standard operating procedures, and effectively communicate them to crew members.
  • Understand and assist with HR compliance and communications.
  • Oversee the creation of pre-shift checklists and event schedules and relay information from management directly to crew.
  • Maintain the security of Back of House areas.
  • Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing crew or other witnesses and attending arbitration hearings when necessary.
  • Assist in creating and implementing effective recruiting programs for seasonal event staff.
  • Manage event crew new hire onboarding and training for in-sourced positions, ensuring proper onboarding.
  • Effectively manage and approve all payroll for in-house departments.
  • Responsible for all required governmental reports and files.
  • Oversee third-party functions, including traffic and parking, housekeeping, groundskeeping, concessions operations, and in-house functions, including operations, maintenance, sustainability, merchandise, and IT.
  • Represent the company and facility in all political and community matters and act as a liaison with local municipalities.
Requirements:
  • Proven leadership and management skills.
  • Extensive knowledge of venue operations and facility management.
  • Minimum 2 years' experience as a House/Operations Manager or a comparable role.
  • Ability to perform all job duties and responsibilities.
  • Demonstrated experience managing multiple departments with a large staff, ideally experience managing Security, Guest Service Representatives, Ticket Takers, and Ushers.
  • Computer skills, Microsoft Word, Excel, and Outlook.
  • Excellent oral and written communication skills.
  • Experience using Workday or time-keeping systems is a plus.
  • Experience dealing with police and public officials.
  • Positive attitude and a desire to create once-in-a-lifetime experiences.
Benefits and Perks:
  • Health: Medical, dental, and vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
  • Yourself: Paid time off policy, including holidays, sick time, and day off for your birthday, free concert tickets.
  • Wealth: 401(k) program with company match, Stock Program Reimbursement.
  • Family: New parent programs and support, including caregiver leave and baby bonus, infertility support.
  • Career: Tuition reimbursement, student loan repayment, internal growth and development programs, and trainings.
  • Others: Volunteer time off, crowdfunding network.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants, regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

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