EZ TAG Store Manager II
4 weeks ago
The EZ TAG Store Manager is a key role within the Eco-Life Employment Group, responsible for overseeing the daily operations of the EZ TAG store. This position requires strong leadership and management skills, as well as excellent customer service and communication skills.
Key Responsibilities- Manage and oversee the work of assigned EZ TAG storefront employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met.
- Plan workloads, workflow deadlines, work objectives, time utilization, and ensure employees maximize use of time and resources; develop action plans and strategies for improvement and provide ongoing mentorship and support.
- Makes recommendations concerning staffing and other operational matters, delivers performance reviews for assigned staff, and addresses ongoing performance and conduct issues.
- Manage escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner.
- Manage all EZ TAG store operations to include interfacing with credit card and banking institutions, various county departments, and tag store equipment suppliers.
- Manage the registration of EZ TAGs and reviews control and security over the collection of the EZ TAG storefront.
- Creates financial reports and supporting documentation for the purpose of auditing inventory, processed transactions, and daily and monthly TAG store activities.
- Some college education. Directly related experience may be substituted for college.
- Four (4) years of experience in customer service/relations and/or call-center environment.
- Strong management skills.
- Strong customer service skills with an expertise on de-escalations and negotiations.
- Excellent communication (written and verbal) and interpersonal skills.
- Working knowledge of personal computers and related software including Microsoft Office.
- Ability to make sound decisions based on client policies and procedures with minimal assistance.
- Ability to work in a team environment and be open to change.
- Ability to maintain confidentiality.
- Knowledge of the State statute and requirements for toll violation and collection processes.
- Ability to have a proactive approach and prioritize tasks using effective time management skills.
- Must possess keyboarding skills of 35 wpm.
This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.
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