Service Center Operations Manager

4 weeks ago


Houston, Texas, United States SGS Full time
Job Description

The Service Center Manager is responsible for overseeing and monitoring the efficiency of service center operations to ensure high-quality customer satisfaction.

This role involves managing service center staff to maintain the storefront, receive client samples, manage sample reception duties, bottle kit preparation, and shipping and receiving.

The Service Center Manager is also responsible for promoting a safe working culture and environment throughout the service center.

Key Responsibilities:
  • Oversee staff and resources within the service center to meet turnaround times and ensure proper receipt and on-time delivery to the appropriate laboratory.
  • Help implement best practices within the service center to maximize operational efficiency in accordance with sample protocols.
  • Demonstrate good leadership through effective planning, delegating, and empowering subordinates appropriately, and leading by example.
  • Manage people and performance daily, acting quickly and decisively when required.
  • Ensure staffing levels are appropriate for workload and that staff are properly trained to perform their assigned duties.
  • Assist with the training of new service center staff to become productive members of the team.
  • Ensure supplies inventory is appropriate for the service center.
  • Follow safety requirements for the work done and ensure that team members are also following these requirements.
  • Immediately address safety problems as they arise in the service center to minimize exposure and maximize safe practices.
  • Actively promote a strong culture of safe sample management practices and the maintenance of a safe working environment within the service center.
  • Keep management teams informed on production, staff issues, and potential problems.
Qualifications:
  • Associates degree in a science-related field.
  • 5 years of relevant experience.
  • Oral and written communication skills.
  • Self-initiative and resource utilization skills.
  • Language skills.
  • Mathematical skills.
  • Reasoning skills.
  • Computer skills.

This job requires the ability to work independently and manage and coordinate multiple projects in a fast-paced, highly professional environment.

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job.

Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.



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