Customer Experience Manager
5 days ago
The Hilton Garden Inn is a dynamic and fast-paced workplace, offering endless opportunities for advancement in the hospitality industry. We are seeking an exceptional Customer Experience Manager to join our team.
About the Role:
- We offer a competitive hourly wage of $22, based on experience.
- A flexible schedule between 1st and 2nd shift, with some 3rd shifts available.
Key Responsibilities:
- Provide exceptional customer service and sales techniques, adhering to Suburban Inns and brand standards.
- Hire, train, and evaluate Guest Service Representatives (GSRs) to ensure they meet or exceed brand standards.
- Rotate Manager on Duty shifts over weekends as needed.
- Schedule staff according to hotel occupancies while staying within budget constraints.
- Maintain inventory levels and correct any discrepancies.
- Perform property walk-arounds, addressing issues and ensuring safety and security.
- Collaborate with the sales department to secure new business and communicate information.
- Assist with prospecting new hotel business.
- Work with the sales department to take deposits and manage guest rooms and group blocks.
- Lead by example, providing excellent customer service and enforcing the service philosophy among team members.
- Exhibit regular attendance records and follow all Suburban Inns processes.
Requirements:
- A high school diploma or equivalent related experience.
- One year of Guest Service Representative experience required.
- CPR Training and TIPs certification (may be completed upon hire).
Benefits:
- Earned Paid Time Off for ALL Team Members.
- Insurance (health, vision, dental, life) for full-time Team Members.
- Flexible schedules.
- Holiday Pay.
- 8 hours of paid volunteer time per year.
- Advancement and professional growth opportunities.
- Monetary recognition program.
- Monetary referral program.
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
- Employee Assistance Program (EAP) through Pine Rest.
About Us:
We are a dynamic organization in a rapidly changing industry. As a Customer Experience Manager at Suburban Inns, you will play a crucial role in delivering exceptional customer experiences and driving business success. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
-
Customer Experience Manager
7 days ago
Grand Rapids, Michigan, United States Suburban Inns Full timeAt Suburban Inns, we are a fast-paced and dynamic organization in the rapidly changing hospitality industry. As a Customer Experience Manager, you will play a key role in providing exceptional guest service and driving sales techniques to maximize revenue and occupancy.OverviewWe offer a competitive salary of $45,000 per year based on experience, along with...
-
Customer Experience Manager
3 weeks ago
Grand Rapids, Michigan, United States Aqua-Tots Swim School Full timeAqua Tots Swim Schools Grand Rapids seeks a highly organized and multitasking individual to fill the position of Guest Service Manager. As a key member of our team, you will be responsible for managing a team, ensuring a positive work environment, and maintaining a clean and safe workspace.Key Responsibilities:Manage and lead a team of staff membersWork...
-
Customer Experience Representative
2 days ago
Grand Rapids, Michigan, United States Lovesac Full timeCustomer Experience RepresentativeEstimated Salary: $45,000 - $65,000 per year.Lovesac is committed to providing an exceptional customer experience, and we are seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for creating a positive and memorable experience for our customers.Key...
-
Customer Experience Specialist
6 days ago
Grand Rapids, Michigan, United States The Hertz Corporation Full timeAbout the Role:">The Hertz Corporation is seeking a highly skilled Customer Experience Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating a positive experience for our customers.">Key Responsibilities:">Provide top-notch customer service that exceeds customer...
-
Customer Experience Representative
6 days ago
Grand Rapids, Michigan, United States AW Holdings Full timeAt AW Holdings, we are committed to fostering a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking for a Customer Experience Representative to join our team in Grand Rapids, MI.Estimated Salary: $45,000 - $65,000 per yearAbout the Role:Main Responsibilities:Deliver exceptional customer...
-
Customer Experience Representative
1 week ago
Grand Rapids, Michigan, United States Talbots Full timeAbout Our TeamWe are a dynamic and supportive team at Talbots, dedicated to building strong relationships with our clients and driving business growth.Role OverviewThis is an exciting opportunity to join our team as a Customer Experience Representative, where you will be responsible for delivering an exceptional customer experience and driving sales...
-
Customer Experience Coordinator
1 week ago
Grand Rapids, Michigan, United States Suburban Inns, Inc. Full timeJob DescriptionWe are seeking a highly organized and friendly Customer Experience Coordinator to join our team at Suburban Inns, Inc. As a key member of our staff, you will be responsible for ensuring that every guest has a positive experience from the moment they walk in the door.About the RoleThis is a unique opportunity to work in a fast-paced environment...
-
Customer Experience Specialist
2 weeks ago
Grand Rapids, Michigan, United States Best Buy Full timeAbout UsAt Best Buy, we're committed to enriching lives through technology. Our mission is to humanize and personalize tech solutions for every stage of life - in our stores, online and in customers' homes.Job OverviewWe're seeking a skilled Retail Sales Associate to join our team. As a key member of our sales floor, you'll play a crucial role in delivering...
-
Customer Experience Representative
1 week ago
Grand Rapids, Michigan, United States Tapestry, Inc. Full timeTapestry, Inc. is hiring a Customer Experience Representative to join our team! As a key member of our sales floor, you will be responsible for creating an engaging shopping experience for our customers.Responsibilities include:Sales Associate dutiesProviding product expertiseRepresenting the Kate Spade brand and lifestyleEnsuring exceptional customer...
-
Customer Experience Associate
7 days ago
Grand Rapids, Michigan, United States Suburban Inns Full timeJob OverviewWe are seeking a highly motivated and friendly individual to join our team as a Service Team Member at Suburban Inns. This role offers an exciting opportunity to provide exceptional customer experiences and contribute to the success of our hospitality business.
-
Customer Experience Specialist
7 days ago
Grand Rapids, Michigan, United States Ascend Wellness Holdings Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Ascend Wellness Holdings. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.About the RoleThis part-time position is...
-
Sales and Customer Experience Professional
3 days ago
Grand Rapids, Michigan, United States Fossil Full timeAbout Us: Fossil is a global leader in the design, marketing, and distribution of fashion accessories and apparel.Job Summary: We are seeking a highly motivated and results-driven Sales Associate to join our team at our Memphis/Southaven location.Key Responsibilities:Provide a Radical Customer Experience by aligning your day with business needs and taking...
-
Customer Service Manager
4 days ago
Grand Rapids, Michigan, United States Wintrust Financial Full timeWe are seeking a highly motivated and experienced Banking Operations Specialist to join our team at Wintrust Financial. As the Assistant Branch Manager, you will play a key role in delivering exceptional customer service and driving business growth.Company OverviewWintrust Financial is a leading financial holding company with approximately $50 billion in...
-
Customer Service Leadership Manager
6 days ago
Grand Rapids, Michigan, United States J&H Family Stores Full timeWe are seeking a highly skilled Customer Service Leadership Manager to join our team at J&H Family Stores. This role is responsible for providing exceptional customer service and leading our store team to deliver outstanding results.Job Description:Assist the Store Manager in implementing strategies to meet sales and financial goalsMaintain a strong customer...
-
Customer Service and Account Manager
1 week ago
Grand Rapids, Michigan, United States Lakeland Monroe Group Full timeUnlock a Challenging Career OpportunityLakeland Monroe Group is a prominent player in the Automotive Industry, specializing in decorative, precision, and functional plastics. With over 30 years of expertise, our team is dedicated to solving manufacturing challenges and exceeding customer expectations every day.This is an exciting time to be part of Lakeland...
-
Retail Experience Coordinator
7 days ago
Grand Rapids, Michigan, United States Ferris State University Full timeJob SummaryFerris State University seeks a detail-oriented and customer-focused Retail Assistant to support its retail operations in Grand Rapids, MI. This part-time student employment opportunity is perfect for individuals who enjoy working in a fast-paced environment and providing exceptional service to customers.Key Responsibilities:Assist in all retail...
-
Customer Service Manager
7 days ago
Grand Rapids, Michigan, United States Aqua Tots Swim School - AT 28th Street, LLC Full timeJob OverviewAqua Tots Swim Schools Grand Rapids is seeking a highly skilled Customer Service Manager to lead our team and drive customer satisfaction. If you are an organized, results-driven individual with exceptional leadership abilities, we encourage you to apply.
-
Car Wash Team Member
7 days ago
Grand Rapids, Michigan, United States Tommy Car Wash Systems Full timeAbout the RoleThe successful candidate will have a passion for working in a fast-paced environment, excellent communication skills, and the ability to build strong relationships with customers. You will be responsible for coaching and mentoring team members to improve sales and membership sign-ups, coordinating local marketing campaigns, and assisting guests...
-
Customer Experience Representative
3 days ago
Big Rapids, Michigan, United States Sally Beauty Full time**Job Summary:**We are seeking a Customer Experience Representative to join our team at Sally Beauty.**About the Role:**Build relationships and inspire loyalty among customersRecommend additional and complementary products to enhance customer experienceInform customers of current promotions and events to increase salesSet up advertising displays and arrange...
-
Customer Service Specialist
5 days ago
Grand Rapids, Michigan, United States Bath Planet Full timeFull-time Opportunity with Competitive SalaryBath Planet is seeking a skilled Customer Service Specialist to join our team. This role involves interacting with customers via phone and computer, managing calls in a timely manner, and building positive relationships to enhance the company image.The successful candidate will work in a fast-paced environment,...