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Client Feedback and Compliance Specialist

2 months ago

Atlanta, Georgia, United States GeorgiaGov Full time

Position Overview: The Regulatory Compliance and Customer Relations Analyst plays a crucial role in ensuring adherence to legal standards and organizational policies.

Key Responsibilities:

  • Evaluate and manage inquiries related to non-compliance, ensuring they are addressed within specified timelines.
  • Investigate and resolve customer feedback efficiently, while upholding internal guidelines and regulatory mandates.
  • Maintain meticulous records of customer interactions, investigations, and resolutions, ensuring compliance with data protection laws.
  • Compile detailed reports on complaint patterns, compliance initiatives, and corrective measures for management assessment and regulatory obligations.
  • Stay informed about evolving regulations and industry practices to ensure the organization remains compliant.
  • Conduct necessary follow-ups and may escalate cases to specialized departments as required.
  • Uphold service quality by implementing and maintaining organizational standards.
  • Perform additional tasks as assigned.

Qualifications: An Associate's degree in a relevant field from an accredited institution or two years of pertinent experience is required.