Customer Experience Manager

6 days ago


Middleton, Wisconsin, United States Five Below, Inc. Full time
About Five Below

At Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and exciting shopping environment where customers can find unique and affordable products. We're committed to delivering exceptional customer service and creating a positive work environment for our associates.

Job Summary

We're seeking a highly motivated and experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for leading our store team to deliver exceptional customer service, drive sales, and maintain a clean and safe store environment. You will work closely with our Store Manager to achieve business objectives and develop strategies to improve customer satisfaction and loyalty.

Key Responsibilities
  • Lead the store team to deliver exceptional customer service and achieve customer satisfaction goals
  • Drive sales and revenue growth through effective merchandising, inventory management, and visual presentation
  • Maintain a clean and safe store environment, including receiving and stocking procedures, and adhering to Five Below's Standard Operating Procedures (SOP)
  • Assist in supervising and developing store associates, including training, coaching, and performance management
  • Partner with the Store Manager to achieve business objectives and develop strategies to improve customer satisfaction and loyalty
  • Perform cash handling procedures, including preparing and dropping bank deposits, and authorizing register functions
  • Comply with Human Resources policies and procedures, and adhere to Five Below's Code of Conduct
Requirements
  • High school graduate or equivalent
  • Minimum 2 years of management experience in a retail environment
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize tasks effectively
  • Ability to maintain composure under pressure and work in a fast-paced environment
What We Offer

At Five Below, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you're passionate about delivering exceptional customer service and driving sales, we encourage you to apply for this exciting opportunity.


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