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Customer Service Ambassador

2 months ago

Middleton, Wisconsin, United States Link USA Inc Full time
Customer Service Representative Job Description

About Link USA Inc.

Link USA Inc. is a leading provider of innovative solutions in the entertainment technology industry. With a strong presence in the global market, we specialize in creating high-performance products that streamline live event operations.

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients across the Americas.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries in a timely and professional manner, providing accurate product information and resolving issues efficiently.
  • Order Management: Assist with order placement and tracking, ensuring seamless customer experience.
  • Collaboration: Work closely with the sales team to support customer needs and provide feedback for continuous improvement.
  • Record Keeping: Maintain accurate customer records in our CRM system.
  • Problem-Solving: Collaborate with cross-functional teams to address customer concerns and resolve issues.
  • Return and Exchange Process: Process returns, exchanges, and refunds according to company policies.

Requirements:

  • Education: Bachelor's degree in business, communications, or a related field.
  • Experience: Experience in customer service, preferably in the entertainment technology industry.
  • Skills: Strong communication and problem-solving skills, proficiency in English and Spanish, and ability to work independently and prioritize tasks effectively.
  • Software Proficiency: Proficiency in Salesforce CRM software.
  • Travel: Occasional travel may be required.

Compensation and Benefits:

We offer competitive compensation and benefits to our employees.