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Customer Service Representative

2 months ago

Middleton, Wisconsin, United States Mattel Full time

Job Summary: We are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Mattel. As a Seasonal Sales Associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide prompt, efficient, and exceptional customer service to ensure a positive shopping experience.
  • Process transactions accurately and efficiently, including handling cash, credit card payments, and returns.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and cash wrap area.
  • Restock shelves, face merchandise, and maintain visual displays to ensure a visually appealing store environment.
  • Participate in educational activities and marketing initiatives to promote Mattel products and services.
  • Perform other related tasks as instructed by management.

Requirements:

  • 1 year of experience in a retail or sales environment.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.

About Mattel:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain, and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies.