Healthcare Operations Coordinator

6 days ago


Westfield Indiana, United States Wellbrooke of Westfield Full time
Job Summary

We are seeking a highly motivated and organized Admissions Coordinator to join our team at Wellbrooke of Westfield. As a key member of our Sales team, you will work closely with the Director of Sales to drive revenue growth and meet census goals.

Key Responsibilities
  • Develop and implement sales strategies to drive lead and lease conversion for our health center and senior living facilities.
  • Manage pre-admission, admission, and transfer paperwork, ensuring timely and accurate submission of information for insurance verification and precertification.
  • Respond promptly to referrals and leads, entering relevant data into our Customer Relationship Management System (CRM) with accuracy and timeliness.
  • Ensure a seamless admission process and experience for our residents and families.
  • Communicate admission and move-in activities to our team, providing updates on current health center referrals and status at regular meetings.
  • Assist in maintaining our daily resident roster and support the planning and coordination of campus events, including marketing and lead-generating activities.
  • Collaborate with our Home Office marketing team to develop sales tools and communication materials.
  • Cultivate and share deep knowledge of our customers and local market with department directors and input into our CRM system.
  • Support the development and maintenance of an effective internal referral program with residents and families.
  • Work with our Executive Director and Sales Director to ensure our community, including all available apartments, model apartments, common areas, and grounds are staged, marketable, and aligned with our Trilogy Standards.
  • Track current competitors through competitive analysis.
Requirements
  • High School diploma or equivalent required; 1-3 years of experience in sales, marketing, or a related field preferred.
  • Unencumbered driver's license in the state of residence.
  • Ability to lift at least 50 pounds and maintain verbal and written communication with colleagues, supervisors, residents, family members, visitors, vendors, and business associates.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for sales and marketing, we encourage you to apply for this exciting opportunity.



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