Lead Housing Case Manager

1 week ago

Bellevue, Washington, United States Plymouth Housing Full time
Job Summary

The Lead Housing Case Manager plays a vital role in supporting Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team. This team is committed to delivering high-quality services based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.

Key Responsibilities
  • Provides mentorship, coaching, support, and guidance to Housing Case Managers by assisting with onboarding, training, and guidance on case management techniques, access to resources, and establishing positive resident relationships.
  • Serves as the first point of contact for Housing Case Manager questions.
  • Assists the Residential Services Manager in coordinating daily operations of the site, ensuring continuity of services.
  • Leads regular 1:1 or team peer learning sessions of Housing Case Managers to support quality service delivery, program compliance, and ongoing learning.
  • Supports the Residential Services Manager in ensuring policies and procedures are implemented consistently.
  • Communicates and coordinates with the Residential Services Manager to support on and off-site partner relationships.
  • Supports the Residential Services Manager in aligning tenant service strategies with Residential Specialists, Community Specialists, and others providing tenant services in the building.
  • Works with Property Management to support tenant recertification as needed.
  • Ensures continuity of function and service in the event of a Housing Case Manager absence.
  • Rotates with the Lead Residential Specialist to serve as backup to the Residential Services Manager during their absence.
Collaborative and Community Building
  • Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
  • Practices a cooperative work approach and promotes teamwork among coworkers and community partners.
  • Collaborates with other Plymouth Housing Departments and/or participates in committees or workgroups as appropriate.
  • Provides backup to other Social Services staff in other buildings as needed or backup front desk coverage on a regular or intermittent basis.
Qualitative and Administrative
  • Works to the standard and requirements of the service program agreements, including program goals relating to residential stability, eviction prevention, enhanced income/skills, and self-determination.
  • Maintains all database records and other required documentation in an accurate and timely manner.
  • Follows strict confidentiality to protect resident private data.
  • Ensures significant events involving residents and building operations activities are recorded accurately in the daily log.
  • Records and maintains financial documentation as required for Plymouth credit card purchases on resident behalf.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

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