Assistant General Manager

1 month ago

Frisco, Texas, United States Texas Family Fitness Full time
Job Title: Assistant General Manager

At Texas Family Fitness, we are seeking a highly motivated and experienced Assistant General Manager to join our team. The successful candidate will play a crucial role in overseeing gym operations and staff, reporting directly to the General Manager.

Key Responsibilities:
  • Team Leadership and Supervision: Supervise and assign tasks to gym staff, ensuring efficient operation and alignment with company goals.
  • Develop and Implement Sales Strategies: Develop and implement sales and prospecting strategies to meet daily, weekly, and monthly targets.
  • Financial Management: Participate in budgeting processes, ensuring financial objectives are met.
  • Staff Management: Assist in the recruitment, hiring, compensation, discipline, and termination of employees as needed.
  • Facility Management: Ensure a safe and healthy environment for both employees and members.
  • Equipment Maintenance: Oversee the maintenance and repair of gym equipment to ensure optimal functionality.
Member Engagement and Facility Management:
  • Member Support: Provide support to both new and existing members, offering assistance on the gym floor to enhance their experience.
  • Facility Maintenance: Ensure the gym remains clean, organized, and compliant with company standards at all times.
  • Department Support: Provide direction and support to the Personal Training department, front desk, and Kids Club.
  • Office and Janitorial Supplies: Manage office and janitorial supplies, as well as oversee building maintenance when the GM is not onsite.
  • Professional Demeanor: Maintain a professional demeanor at all times and uphold company standards in decision-making.
Staffing and Team Development:
  • Team Building: Build and maintain a motivated and cohesive team that embodies company values and goals.
  • Training and Coaching: Provide consistent training, coaching, and accountability for direct reports, recognizing strong performance and administering discipline when necessary.
  • Staff Selection: Participate in the selection process for Fitness Consultants (FCs) and other staff, making reliable hiring recommendations to the GM and District Manager (DM).
  • Staffing: Ensure the gym is fully staffed with qualified team members to meet the needs of the Sales Department.
Sales Team Training and Performance Management:
  • Sales Training: Train the Sales Team on generating leads and new business through promotions, referrals, and guest passes.
  • Sales Strategies: Develop and communicate strategies to help the Sales Team meet their objectives and goals.
  • Sales Performance: Monitor Sales Team performance, provide coaching, and create an ambitious work environment.
  • Sales Meetings: Conduct regular meetings with the Sales Team to review performance and provide motivation and guidance.
  • Sales Targets: Set challenging yet achievable targets for the team, and offer career growth opportunities to FCs.
  • Corrective Actions: Implement corrective actions for team members who do not meet performance expectations.
  • Sales Schedule: Manage the Sales Team's schedule with support from the GM and DM, and review sales performance and gym statistics regularly with the GM.
Manager on Duty (MOD):
  • MOD Responsibilities: Act as the Manager on Duty when the GM is not present, addressing any staff or member issues as they arise.
Gym Tours and Presentations:
  • Gym Tours: Interact with guests to create a remarkable experience during facility tours.
  • Membership Presentations: Inspire guests to purchase memberships by understanding their needs and presenting the gym in a way that resonates with them.
  • Personal Training: Incorporate personal training as a key component of fitness goals during membership presentations.
Sales Management:
  • Member Experience: Ensure all members have an exceptional experience and follow up with them to track their progress toward fitness goals.
  • New Business: Generate new business through member promotions, referrals, and guest passes, and diligently follow up on all leads.
  • Sales Targets: Lead by example in achieving sales targets for memberships and personal training.
Additional Responsibilities:
  • Front Desk Duties: Assist with front desk duties as needed, providing members with a friendly greeting and prompt service.
  • Other Duties: Execute other duties as assigned by the GM, DM, or Corporate Management.
  • Safety Protocols: Adhere to safety protocols, including lifting situations of 50+ pounds.

Requirements:

  • Education and Certification: Required: High School Diploma or GED. Required: Current CPR certification. Preferred: Some college education or a bachelors degree.
  • Experience: Preferred: Prior management experience in a service-oriented sales industry, leading 3-10 employees. Preferred: Experience in fitness membership sales.
  • Skills and Traits: Leadership and coaching abilities. Strong understanding of sales practices and techniques. General knowledge of the fitness industry. Proficient with computers and related software. Excellent interpersonal and customer service skills. Independent, self-starter with strong organizational abilities. Team player mentality.

The AGM role may require extended workdays, weekends, and holidays to support the business, with the gym only closing on Christmas Day.

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