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Service Coordinator

1 month ago

Middletown, Pennsylvania, United States Miner, LTD Full time
Job Summary

The Service Coordinator is a key role in our company's success, responsible for assisting and effectively communicating with our Field Service Technicians. This in-office position requires strong organizational skills, excellent communication abilities, and a mechanical or technical background.

Key Responsibilities
  • Manage time and work-flow for multiple work orders & service calls for the field service technicians.
  • Ensure that the field service technicians' work is performed in accordance with established quality standards, safety rules, and procedures.
  • Review and process service requests, dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
  • Communicate effectively with customers and technicians to ensure service calls are complete and follow up with technicians and other departments to finalize repairs.
  • Schedule Planned Maintenance with customers.
  • Document all pertinent information within service/invoicing software for each applicable job.
  • Prepare and maintain accurate records and data associated with the department's responsibilities.
  • Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance.
  • Ensure quoted repairs are communicated thoroughly before the service technician is dispatched.
  • Monitor the service technicians' Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
  • Maintain vehicle maintenance documentation.
Requirements
  • Minimum 2 years' experience in a customer service environment.
  • Mechanical or technical background is a plus.
  • Excellent communication skills, both written and oral.
  • Professionalism in an office environment as well as on the phone.
  • Ability to thrive in a fast-paced, technology-driven service environment.
  • Proven organizational and planning skills.
  • Ability to prioritize and handle multiple projects.
  • Basic knowledge of accounting processes.
  • General computer skills with experience in Microsoft Office Products.
  • Needs to be a team player and work well with others.
  • Needs to be a self-starter and work with little or no supervision.
  • Able to work overtime when assigned and/or required.
  • GED or High School degree required.
  • The selected candidate will be required to pass a criminal history background check.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move equipment up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is low to moderate.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.