Service Advisor

11 hours ago


ValdeReuil, Normandie, United States Bob King Auto Full time
About Us

The Bob King Automotive Group has been serving the North Carolina Triad area since 1968. As a family-owned company, we prioritize customer service and community involvement.

Service Advisor Role

We're seeking a skilled Service Advisor to join our team. As a key member of our service department, you'll be responsible for ensuring customers receive exceptional service and support.

Key Responsibilities:
  • Provide prompt, courteous, and effective service to customers
  • Take ownership of customer experiences and ensure a positive impression
  • Communicate with customers and provide concierge support for inquiries
  • Manage daily inventory of technicians' time and distribute work efficiently
  • Answer technical questions and assist with diagnosing vehicle problems
  • Maintain customer satisfaction and success indexes
  • Oversee warranty claims and training of service department staff
Qualifications:
  • Excellent communication and organizational skills
  • Ability to multitask and manage multiple computer systems
  • Time management and prioritization skills
  • Professional and well-groomed personal appearance
  • Strong record of customer satisfaction and sales success


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