Service Advisor
11 hours ago
The Bob King Automotive Group has been serving the North Carolina Triad area since 1968. As a family-owned company, we prioritize customer service and community involvement.
Service Advisor RoleWe're seeking a skilled Service Advisor to join our team. As a key member of our service department, you'll be responsible for ensuring customers receive exceptional service and support.
Key Responsibilities:- Provide prompt, courteous, and effective service to customers
- Take ownership of customer experiences and ensure a positive impression
- Communicate with customers and provide concierge support for inquiries
- Manage daily inventory of technicians' time and distribute work efficiently
- Answer technical questions and assist with diagnosing vehicle problems
- Maintain customer satisfaction and success indexes
- Oversee warranty claims and training of service department staff
- Excellent communication and organizational skills
- Ability to multitask and manage multiple computer systems
- Time management and prioritization skills
- Professional and well-groomed personal appearance
- Strong record of customer satisfaction and sales success
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