Senior Telecom Support Specialist

4 weeks ago


Remote Us Or Canada Net2Source Inc. Full time
Job Summary:

Net2Source Inc. is a leading provider of total workforce solutions, recognized for its accelerated growth and global presence. We're seeking a highly skilled Senior Telecom Support Specialist to join our team.

Key Responsibilities:

⁠ ⁠Implement, deploy, and maintain/supported primarily in Twilio Contact center & API or Avaya/Cisco/OpenVBX/or similar platforms of significant size.

⁠ ⁠Manage a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets.

⁠ ⁠Demonstrate technical background and application, with a focus on customer satisfaction and empathy.

⁠ ⁠Address customer concerns and provide feedback, with a strong understanding of IP Telephony protocols and technology stacks common to the Web ecosystem.

⁠ ⁠Create non-trivial applications in Java,. Net, Ruby, Python, PHP, Javascript or some other modern, general purpose programming language, with a focus on REST APIs.

⁠ ⁠Troubleshoot and resolve QoS (Quality of Service) issues, including escalations to third parties, with a solid understanding of computer networking.

⁠ ⁠Hold a Bachelor's degree or have equivalent work experience (5+ years industry experience in a similar role), with a demonstrated ability to make teams better and mentor/coach other members of the team in technical and process aspects of their jobs.

Requirements:

⁠ ⁠8+ years of telecom experience required.

⁠ ⁠Expert level knowledge of IP Telephony protocols is required.

⁠ ⁠A firm understanding of the technology stacks common to the Web ecosystem.

⁠ ⁠A demonstrated history of creating non-trivial applications in Java,. Net, Ruby, Python, PHP, Javascript or some other modern, general purpose programming language; Much of Twilio's functionality is exposed as REST APIs.

⁠ ⁠You are good at and enjoy debugging other people's code.

⁠ ⁠Solid understanding of computer networking.

⁠ ⁠Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.

⁠ ⁠You hold a Bachelor's degree or have equivalent work experience (5+ years industry experience in a similar role).

⁠ ⁠Demonstrated ability to make teams better.

⁠ ⁠Experience working with team members in different geographic locations and timezones.

⁠ ⁠Demonstrated ability to mentor and coach other members of the team in technical and process aspects of their jobs.

What We Offer:

⁠ ⁠A dynamic and supportive work environment.

⁠ ⁠Opportunities for professional growth and development.

⁠ ⁠A competitive salary and benefits package.

⁠ ⁠The chance to work with a talented team of professionals.

  • Little Canada, Minnesota, United States MCI Full time

    At MCI, we are seeking a skilled Telecom Network Specialist to join our team. As a Telecom Network Specialist, you will be responsible for installing, maintaining, and repairing overhead and underground telecommunication lines and infrastructure. This role requires a strong understanding of telecom systems and networks, including fiber optics and coaxial...


  • Beaverton, OR, United States VanderHouwen Full time

    Status: 6-month contract (possibly extended)Job Title: Wireless Mobility Senior Telecom AnalystLocation: Hybrid in Beaverton, ORSalary: $49.33/hrAbout the company:We do more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. Our company looks for people who can grow,...


  • Remote (Us Or Canada) Net2Source Inc. Full time

    Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right...


  • Remote, Oregon, United States US-based Tech-Enabled Business Support Company Full time

    The Technical Support Specialist role at US-based Tech-Enabled Business Support Company involves delivering top-notch technical support through various channels, including chat and email. This position requires a unique blend of technical expertise and customer service-oriented skills. Ideal candidates should possess experience in troubleshooting,...


  • Remote, Oregon, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Senior Communications Developer Specialist to join our team. The ideal candidate will have experience in software development, Agile methodologies, and OpenText Exstream platform.SalaryThe estimated annual salary for this position is $110,000 - $140,000 based on national averages and industry standards.Job...


  • US-, Kansas, OK, USA Kelly Science, Engineering, Technology & Telecom Full time

    Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team at Kelly Science, Engineering, Technology & Telecom. In this role, you will be responsible for conducting comprehensive analyses on raw materials, in-process products, and finished goods.Key ResponsibilitiesTesting and Analysis: Conduct thorough testing and analysis of raw...


  • Beaverton, OR, United States SSi People Full time

    Role: Sr Telecom Analyst - Wireless Mobility Duration: 6 Months with chances for extension Location: Beaverton, OR Job Description: Partner and align with internal teams (i.e. Sourcing, Finance, Legal, HR), telecom carriers, and telecom expense management company to support wireless mobility infrastructure services and roadmapsCore competency in Wireless...


  • Remote, Oregon, United States Caris Life Sciences Full time

    About the RoleThe Molecular Oncology Specialist is a senior sales role primarily responsible for establishing growth within an assigned territory through new account acquisition.The responsibilities include identifying, prospecting, and closing new business at potential accounts, mentoring the Account Managers within the territory by acting as the Subject...


  • Remote, Oregon, United States OCT CONSULTING LLC Full time

    Job Summary:OCT Consulting LLC is seeking a highly skilled Senior Contract Specialist to join our team. As a key member of our acquisition team, you will be responsible for creating, editing, and maintaining technical documentation related to acquisitions processes, contracts, and procurement activities.Key Responsibilities:Research and gather information on...


  • Little Canada, Minnesota, United States Senior Helpers - Roseville, MN Full time

    Job SummarySenior Helpers - Roseville, MN is seeking a compassionate and reliable Senior Care Professional to provide non-medical care and companionship to our clients in the comfort of their own homes. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of seniors and their families.Key...


  • Remote, United States Inova Health System Full time

    The Sr. Reimbursement Specialist directs development & illustrates the impact of proposed & final Federal/State regulations to staff and senior Management. Directs the development of contractual allowances for budget projections & monthly & year-end financial statements. Manages and directs the preparation and/or review of preliminary & filed...


  • Little Canada, Minnesota, United States Suite Living Senior Care Full time

    Job Title: Caregiver (NOC/Overnight Shift)Company: Suite Living Senior CareLocation: Little Canada, MNJob Type: Part-time and Full-timeShift: NOC (10pm-6am)Benefits:We offer competitive compensation, paid time off, paid holidays, company-paid life and long-term disability insurance, and a 401(k) plan with up to 3% company match.We are seeking compassionate...


  • Little Canada, United States Suite Living Senior Care Full time

    POSITION: CAREGIVERCOMPANY: Suite Living Senior CareLOCATION: Little Canada, MNTYPE: Part-time or Full-time AvailableSHIFT(S) AVAILABLE: PM (2pm-10pm)BENEFITS:We offer Blue Cross Blue Shield Medical Plans, PTO, Paid Holidays, company paid Life and Long-Term Disability, 401k with up to 3% company match.We are seeking Caregivers to join us at our Brand New...

  • Medical Technician

    3 weeks ago


    Hillsboro, OR, United States Senior Services of America Full time

    Senior Care OpportunityWe are seeking a dedicated and compassionate Medical Technician to join our team at Senior Services of America. As a Med Tech, you will play a vital role in providing high-quality care to our residents, ensuring their physical and emotional well-being.Key Responsibilities:Deliver medications and document patient informationReport...


  • Little Canada, United States Suite Living Senior Care Full time

    POSITION: CAREGIVERCOMPANY: Suite Living Senior CareLOCATION: Little Canada, MNTYPE: Part-time and Full-timeSHIFT(S) AVAILABLE: NOC (10pm-6am)BENEFITS:We offer Blue Cross Blue Shield Medical Plans, PTO, Paid Holidays, company paid Life and Long-Term Disability, 401k with up to 3% company match.We are seeking Caregivers to join us at our Brand New Memory Care...


  • Little Canada, United States Suite Living Senior Care Full time

    POSITION: CAREGIVERCOMPANY: Suite Living Senior CareLOCATION: Little Canada, MNTYPE: Part-time and Full-timeSHIFT(S) AVAILABLE: NOC (10pm-6am)BENEFITS:We offer Blue Cross Blue Shield Medical Plans, PTO, Paid Holidays, company paid Life and Long-Term Disability, 401k with up to 3% company match.We are seeking Caregivers to join us at our Brand New Memory Care...


  • Remote, Oregon, United States Shuvel Digital Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Shuvel Digital. As a key member of our IT department, you will be responsible for providing technical support for complex systems, ensuring the smooth operation of our enterprise applications, and collaborating with cross-functional teams to resolve technical issues.Key...

  • Nurse Care Specialist

    4 weeks ago


    Little Canada, Minnesota, United States Suite Living Senior Care Full time

    Job Summary:Suite Living Senior Care is seeking a dedicated and experienced Registered Nurse to join our team as a on-site nurse in our Assisted Living communities. The ideal candidate will have an active RN license, a minimum of 1 year of experience in an assisted living setting, and current knowledge of best practices for elderly residents, particularly...


  • Little Canada, Minnesota, United States Always Best Care Senior Services - Eastern Metro, MN Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Personal Assistant to provide exceptional support to our manager in a fast-paced environment.Key Responsibilities:Act as the primary point of contact for internal and external clients, ensuring seamless communication and resolving queries efficiently.Screen and direct phone calls, distribute...


  • Remote, Oregon, United States NTT America Solutions, Inc. Full time

    Network Infrastructure SpecialistNTT America Solutions, Inc. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our network engineering team, you will be responsible for designing, implementing, and maintaining a scalable and secure network infrastructure tailored to our customers' specific needs.Key...