Medical Office Coordinator

2 days ago


Madison, Wisconsin, United States LifeStance Health Full time
Job Title: Medical Office Receptionist

We are seeking a reliable and motivated Front Office Coordinator to join our team at LifeStance Health. As a key member of our corporate team, you will be responsible for providing exceptional patient support and ensuring the smooth operation of our front office.

Responsibilities:
  • Greet and check patients in/out in a courteous manner, including collecting necessary paperwork and payments.
  • Provide patients with initial assessment paperwork and ensure accuracy of patient accounts.
  • Answer calls and respond to patient inquiries, including payment-related questions and release requests.
  • Assist patients with scheduling follow-up appointments and managing appointments for accuracy.
  • Support patients with Vsee access, Patient Portal, and navigating LifeStance website platforms.
  • Audit the scheduler daily for appointment cleanup and maintain a clean and organized office environment.
  • Perform general office duties, such as sorting mail, scanning documents, and sending faxes.
  • Provide backup support to the Office Lead for pre-appointment processes and other office duties as assigned.
Requirements:
  • High School Diploma or equivalent; Associate's degree preferred.
  • 2 years of customer service experience; experience in healthcare is highly preferred.
  • Prior knowledge of OSHA/HIPAA regulations is advantageous.
  • Ability to multitask and work independently as a team member.
  • Strong communication skills, both written and verbal.
  • Qualified candidates must be legally authorized to be employed in the United States.
Benefits:
  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • 401k retirement savings with employer match.
  • Paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
Location:

Madison, WI - 122 W Washington Ave Ste 630, 440 Science Dr Ste. 300, and 5315 Wall Street Ste 290.

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive work environment.



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