Patient Service Coordinator

2 weeks ago


Baltimore, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.

Key Responsibilities
  • Coordinate patient visits and appointments, ensuring timely and efficient scheduling.
  • Verify and enter patient information into our computer system, maintaining accurate and up-to-date records.
  • Assist patients with medical insurance forms and provide guidance on payment policies.
  • Collect time-of-service payments and prepare cash settlement records.
  • Assign diagnostic and procedure codes to charge vouchers for computer input.
  • Enter patient charges into our computer system and discuss charges with patients as needed.
  • Screen patient calls and medical issues, answering questions and determining the need for physician or nurse response.
  • Schedule patients for laboratory tests, medical examinations, procedures, surgeries, and admissions, resolving any schedule conflicts.
  • Coordinate visits within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Requirements
  • High School Diploma or GED required.
  • One year work experience required in a similar service-oriented industry.
  • Excellent communication skills.
  • At least average computer skills.
  • Problem-solving and organizational skills, as well as a strong personal and professional commitment to quality patient care and service excellence.
Preferred Qualifications
  • Two years college or equivalent work experience preferred.
  • Two years related ophthalmology/JHH system work experience strongly preferred.
  • Medical terminology and knowledge of medical insurance coverage preferred.


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