Client Benefits Specialist
2 weeks ago
This role is dedicated to aiding individuals in obtaining and sustaining vital benefits such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Medicaid, Medicare, Food Assistance, and Health Insurance Marketplace options.
The Client Benefits Specialist collaborates closely with individuals receiving treatment through the Milwaukee County Behavioral Health Division and Whole Health Clinical Group.
Key Responsibilities:
- Achieve certification as a Certified Application Counselor to assist consumers with health insurance enrollment.
- Collect necessary application details from clients and liaise with relevant stakeholders.
- Organize benefit appointments and submit applications to the appropriate agencies.
- Ensure all forms and documentation are accurately completed.
- Provide ongoing support to clients to help them retain their benefits.
- Build and maintain relationships with pertinent agencies and offices.
- Educate clients on the intricacies of health insurance processes.
- Engage in staff training and contribute to program development.
- Stay informed about benefit entitlement program requirements and maintain precise documentation.
Qualifications:
- Bachelor's degree in Social Work, Counseling, or a related discipline.
- At least one year of experience working with adults experiencing mental health challenges.
- Access to a personal vehicle and a valid driver's license.
- Proficient in Microsoft Word and Excel.
- Strong communication skills.
- Knowledge of health insurance and Social Security benefits.
Work Setting:
- Office-based environment utilizing standard office equipment.
- Communication conducted via phone, computer, and face-to-face interactions.
- Ability to thrive in a dynamic and fast-paced setting.
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