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Tier III Help Desk Support Specialist
2 months ago
Spalding Consulting, Inc. is seeking a skilled Tier III Help Desk Support professional to join our team in Lexington Park, MD. As a professional services company delivering cutting-edge solutions to the Department of Defense since 2001, we offer competitive compensation, career development, flexible work schedules, and excellent benefits.
Job Summary:We are looking for a highly motivated and experienced IT support professional to provide technical assistance and support to our clients. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:- Monitor and manage support queues, ensuring incidents are appropriately escalated, documented, and resolved.
- Respond to end-user technical requests, troubleshoot and resolve basic issues, and escalate complex problems to higher support levels.
- Analyze problems and determine root causes.
- Other duties as assigned or required.
- Familiarity with IT support tools, ticketing systems, and remote support technologies.
- Experience in creating and maintaining knowledge base articles and technical documentation.
- Strong analytical skills for diagnosing issues and developing effective solutions.
- Experience in handling escalations and resolving major incidents as a subject matter expert.
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
- Experience using SQL querying databases.
- Experience with problem-solving in a product development environment.
- Experience with any of the following tools: AWS Big Data and native tools, AWS Solutions Architect, Model-Based Systems Engineering.
- Three (3) or more years of experience performing work related to the Job Duties/Responsibilities.
- Experience with one or more programming languages (C, C++, VBA, Java, JavaScript, R, Python).
- Experience with analyzing data for trends and patterns.
Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Education:BS or BA degree in Engineering, Computer Science, Information Systems, Business, Mathematics, Management, or Relevant Technical Discipline. Preferred. Additional years of experience may replace degree requirements.
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (including pregnancy), sexual orientation, gender identity, marital status, age, military status, physical or mental disability, or any other legally protected basis, in accordance with applicable federal, state, or local laws.
Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.
If you are interested in applying for employment with Spalding Consulting, Inc. and need special assistance or an accommodation to apply for a posted position, contact our Recruiting department via email at careers@scipax.com or call us at 301-737-0150 Ext. 500.
