Help Desk Support Specialist

2 days ago


Falls Church, Virginia, United States Twinn Intelligence Group Full time
Help Desk Support Technician

Twinn Intelligence Group is seeking a seasoned Help Desk Support Technician to join their team in the Tyson's Corner area of Virginia.

Work Schedule: Monday through Friday, 10am to 6pm.

Security Clearance: TS/SCI with Poly required.

We are looking for an experienced IT professional to provide Tier 1 and Tier 2 support on secure and unsecure systems and networks. The ideal candidate will have a strong background in interacting with service providers to resolve IT system, connectivity, and network issues.

Key Responsibilities:

  • Provide IT support on secure and unsecure systems and networks.
  • Interact with service providers to resolve IT system, connectivity, and network issues.
  • Perform account administration and management actions.
  • Provide IT software and hardware support.
  • Assist with deploying COTS/GOTS applications.
  • Work across multiple organizations with competing priorities.
  • Provide problem solutions to meet requirements while adhering to security policies and plans.
  • Communicate complex technical concepts to technical and non-technical audiences.
  • Provide remote desktop support.
  • Use enterprise service tools to document and track incident tickets.

Requirements:

  • Experience providing Tier 1 and Tier 2 IT support.
  • Experience interacting with service providers.
  • Experience performing account administration and management actions.
  • Experience providing IT software and hardware support.
  • Experience working across multiple organizations.
  • Experience communicating complex technical concepts.

What We Offer:

Twinn Intelligence Group offers a dynamic and challenging work environment with opportunities for growth and development.



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