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Executive Director of Operations
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our restaurant operations in Plano, Texas. As the General Manager, you will be responsible for creating a warm and welcoming environment for our guests, ensuring exceptional hospitality, and driving sales and profit growth.
Key Responsibilities- Ensure high-quality products and services meet guest expectations.
- Maintain a high standard of service efficiency, sanitation, and training.
- Ensure all productivity and quality standards are met.
- Understand, comply with, and enforce company policies, procedures, and operating standards.
- Prioritize P&L responsibility, results-oriented, and proven capability to marry quantitative analysis with qualitative assessment/measurement in program development, evaluation, and refinement.
- Assist with the development, performance, coaching, and training of staff members.
- Responsible for reporting any staff member issues to management.
- Lead front-of-house operations, including opening and closing responsibilities, assigning duties to staff members, and overseeing bar set up and conducting a walk-through of the venue.
- Lead and manage successful, quality shifts by consistently utilizing systems and tools.
- Oversee labor control and assign duties to staff members.
- Conduct inventory on a consistent basis.
- Ensure overall guest and staff member satisfaction.
- Communicate and establish rapport with guests.
- Engage with guests to ensure guest satisfaction and retention through table visits.
- Accountable for all facets of service, production, and quality controls.
- Responsible for comping and discounting guest checks when applicable.
- Adhere to responsible alcohol service established by local law and company policy.
- Understand and utilize all safety and sanitation practices defined in the safety program; report any accidents.
- 4+ years of experience in food and beverage management roles in multi-unit settings.
- College degree preferred.
- Bar management experience is a must.
- Excellent reading, writing, mathematical, and communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Excellent judgment and decision-making abilities.
- Health permit/food safety and alcohol awareness certifications/cards individually and provide proof of possession before the first day of employment, subject to local laws.
