Customer Support Representative II
3 days ago
Job Title: Customer Support Representative
Location: Johnston, IA
Contract: 1 years+
Job Description:
Support the e-Commerce Contact Center
· Take inbound calls from Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on company website
· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
· Document every interaction effectively in our internal case management system
· Approximately 15-20 calls/day
Contact Center is open from 7am - 6pm CST, Monday - Friday
· Three shifts available that rotate within the 12 hour operation:
o 7:00am - 3:30pm
o 8:00am - 4:30pm
o 9:30am - 6:00pm
· Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
· Candidate will work on-site five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.Ideal candidates should have:
· Call Center experience
· 6+ months experience with customer service / support experience
· Efficient researching / troubleshooting skills
· Excellent written and verbal communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Willing to work occasional overtime and holidays
· Solid work history and proven dependability
· Reliable at home internet and a distraction free workplace
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