Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at MSCCN. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Documenting customer interactions and issues
- Assisting in the promotion of our client's products and services
- Negotiating with customers and dealers to provide proper policy execution and resolution
Requirements:
- 6+ months of call center and customer service/support experience
- Proficiency with Microsoft Office products
- Ability to work occasional overtime and holidays
What We Offer:
- Competitive pay rate
- Chance to provide top-notch customer service and optimize customer satisfaction
- Access to retention bonuses and pay increases based on performance
About Us:
At MSCCN, we are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. We believe that the more inclusive we are, the better services we can provide.
Equal Employment Opportunity:
MSCCN is an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels.
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