Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Delta Dental of Iowa. As a Customer Service Representative, you will be responsible for delivering exceptional quality service to our customers, providing courteous assistance with inquiries, and processing claims in a timely and accurate manner.
Key Responsibilities- Provide exceptional customer service via phone, email, or in-person
- Process claims and adjustments in a timely and accurate manner
- Establish and maintain working relationships with customers, coworkers, and other resources
- Recommend improvements in workflow and processing
- Complete special projects on time with high quality
- Represent Delta Dental of Iowa in a professional manner
- Bachelor's degree or three to five years of combined experience in customer service, an insurance company, or a dental office
- Demonstrated excellent telephone, written, and verbal communication skills
- Effective interpersonal skills
- Advanced PC skills, including the ability to troubleshoot common problems and navigate the internet/web services
- Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures
- Ability to work independently or as part of a team to achieve assigned tasks
- Demonstrated ability to prioritize, organize, and function effectively with multiple tasks/assignments
- Ability to meet with customers and respond to their questions and concerns in a professional manner
- Basic math ability
- Dependability in attendance and punctuality required
Delta Dental of Iowa is a not-for-profit dental and vision insurance company that aims to improve health and wellness in our communities. We invest 40% of our dollars directly back into the communities we serve, making a positive impact on the lives of our customers and employees.
We are an Affirmative Action and Equal Opportunity Employer committed to providing equal employment opportunity for all persons without unlawful regard of race, color, religion, sex, sexual orientation, gender identity, age, national origin, individuals with disabilities, protected veteran status, or any other legally protected basis.
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