Customer Service Representative

3 weeks ago


Johnston, Iowa, United States Delta Dental of Iowa Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Delta Dental of Iowa. As a Customer Service Representative, you will be responsible for delivering exceptional quality service to our customers, providing courteous assistance with inquiries, and processing claims in a timely and accurate manner.

Key Responsibilities
  • Provide exceptional customer service via phone, email, or in-person
  • Process claims and adjustments in a timely and accurate manner
  • Establish and maintain working relationships with customers, coworkers, and other resources
  • Recommend improvements in workflow and processing
  • Complete special projects on time with high quality
  • Represent Delta Dental of Iowa in a professional manner
Requirements
  1. Bachelor's degree or three to five years of combined experience in customer service, an insurance company, or a dental office
  2. Demonstrated excellent telephone, written, and verbal communication skills
  3. Effective interpersonal skills
  4. Advanced PC skills, including the ability to troubleshoot common problems and navigate the internet/web services
  5. Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures
  6. Ability to work independently or as part of a team to achieve assigned tasks
  7. Demonstrated ability to prioritize, organize, and function effectively with multiple tasks/assignments
  8. Ability to meet with customers and respond to their questions and concerns in a professional manner
  9. Basic math ability
  10. Dependability in attendance and punctuality required
About Delta Dental of Iowa

Delta Dental of Iowa is a not-for-profit dental and vision insurance company that aims to improve health and wellness in our communities. We invest 40% of our dollars directly back into the communities we serve, making a positive impact on the lives of our customers and employees.

We are an Affirmative Action and Equal Opportunity Employer committed to providing equal employment opportunity for all persons without unlawful regard of race, color, religion, sex, sexual orientation, gender identity, age, national origin, individuals with disabilities, protected veteran status, or any other legally protected basis.



  • Johnston, Iowa, United States MSCCN Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at MSCCN. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Documenting customer interactions and issuesAssisting in the promotion of our...


  • Johnston, Iowa, United States Raising Cane's Full time

    Key Responsibilities: Provide exceptional customer service, ensuring all food orders meet our high standards. Take orders from customers and process payments efficiently, maintaining a positive and welcoming atmosphere. Maintain a clean and safe environment, adhering to proper safety procedures when handling and preparing food. Collaborate with the team to...


  • Johnston, Iowa, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout service, and recommending items for sale to customers. You'll also have the opportunity to work with a variety of products...


  • Johnston, Iowa, United States Acro Full time

    Job SummaryAcro is seeking a skilled Customer Service Representative to join our Enterprise Contact Center team. As a key member of our support team, you will provide front-line technical support and information to customers on product-related inquiries, issues, and concerns.Responsibilities:Provide technical support and solutions to customers via multiple...


  • Johnston, Iowa, United States Kelly Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Associate to join our team at Kelly. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients in the agriculture industry.Key ResponsibilitiesProvide information and solutions to channel partners, customers, and...


  • Johnston, Iowa, United States Glenn Waterhouse - State Farm Agent Full time

    Are you a customer-focused individual who enjoys working with the public? Do you have excellent communication skills and a passion for helping others? If so, we may have the perfect opportunity for you as a Customer Service and Sales Associate with Glenn Waterhouse - State Farm Agent.Job Summary:We are seeking a highly motivated and customer-centric...


  • Johnston, Iowa, United States Kelly Full time

    About the RoleWe are seeking a highly skilled Customer Service Associate to join our team at Kelly. As a Customer Service Associate, you will be responsible for providing top-notch customer service and support to our clients in the agriculture industry.Key Responsibilities:Providing information and solutions to channel partners, customers, and company...


  • Johnston, Iowa, United States US Tech Solutions Full time

    About the Role:We are seeking a skilled Customer Support Representative to join our team at US Tech Solutions. As a key member of our staff augmentation firm, you will provide exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to clients via phone, email, or chat.Resolve customer complaints and...


  • Johnston, Iowa, United States Glenn Waterhouse - State Farm Agent Full time

    As a State Farm Insurance Agent Team Member, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team at Glenn Waterhouse - State Farm Agent is seeking a motivated and customer-focused professional to join our team in Johnston, IA.Key Responsibilities:Provide...

  • Operations Manager

    3 weeks ago


    Johnston, Iowa, United States Delta Dental of Iowa Full time

    Job SummaryDelta Dental of Iowa is seeking an experienced Operations Manager to oversee the daily operations and performance of our customer service contact center. The ideal candidate will have a passion for optimizing operations and delivering exceptional quality service.Key ResponsibilitiesProvide effective leadership of the customer service and...


  • Johnston, Iowa, United States ChildServe Full time

    Job SummaryChildServe is seeking a highly organized and customer-focused Patient Services Representative to manage schedules and coordination for our outpatient service areas. This full-time role is eligible for health benefits, paid time off, and a 403B retirement account.Key ResponsibilitiesEnsure accurate, timely, and complete schedule information is...


  • Johnston, Iowa, United States Glenn Waterhouse - State Farm Agent Full time

    Role Overview:As a vital member of the Glenn Waterhouse - State Farm Agent team, you will play a key role in our daily business operations and customers' success. Your primary responsibility will be to grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You will improve the lives of our...

  • Event Coordinator

    4 weeks ago


    Johnston, Iowa, United States Michael's Inc Full time

    Event CoordinationCreate a memorable experience for guests of all ages by planning and coordinating special events, including children's birthday parties and craft classes. Ensure a fun and engaging environment while delivering excellent customer service during shopping and checkout.Plan and coordinate multiple special events, including children's birthday...


  • Johnston, Iowa, United States Johnson Brothers Full time

    Our Logistics TeamAt Johnson Brothers, we're committed to delivering exceptional service to our customers. As a CDL A or B Delivery Driver, you'll play a key role in our operations team, ensuring timely and safe delivery of our products. Key Responsibilities:- Deliver wine, beer, and spirits to our customers across the United States- Collaborate with our...


  • Johnston, Iowa, United States Omni Inclusive Full time

    Job Summary:As a Desktop Support Engineer at Omni Inclusive, you will be responsible for providing high-quality technical support to end-users, ensuring seamless service delivery and excellent customer experience. This role requires strong technical expertise, excellent communication skills, and a collaborative approach to resolving customer problems.Key...


  • Johnston, Iowa, United States Johnson Brothers Full time

    Job SummaryJohnson Brothers is seeking a skilled CDL A or B Delivery Driver to join our team in Iowa. As a key member of our delivery team, you will be responsible for making direct store deliveries to customers within the state, ensuring timely and efficient delivery of our beverage products.Key ResponsibilitiesLoading and unloading trucksDelivering...

  • Operations Manager

    4 weeks ago


    Johnston, Iowa, United States Delta Dental of Iowa Full time

    Job Title: Operations Manager - Contact CenterJob Summary:We are seeking an experienced Operations Manager to oversee the daily operations and performance of our customer service contact center. The successful candidate will be responsible for ensuring operational efficiency, maintaining high service quality, and optimizing processes for both internal and...

  • Pharmacy Technician

    4 weeks ago


    Johnston, Iowa, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships. We offer a supportive and dynamic work environment, with opportunities for growth and development.Key...


  • Johnston, Iowa, United States Johnson Brothers Full time

    Job Summary:Johnson Brothers is seeking a skilled CDL A or B Delivery Driver to join our team in Iowa. As a Beverage Route Specialist, you will be responsible for making direct store deliveries to customers within the state, based out of our Johnston, IA warehouse. This is a full-time, 4-day work week position (Tuesday - Friday) with a competitive...


  • Johnston, Iowa, United States Siemens Corporation Full time

    Join Siemens Corporation as a Smart Buildings Specialist Intern and take the first step towards a rewarding career in sustainable infrastructure. As a member of our team, you will have the opportunity to work on various projects, rotating through different departments and gaining hands-on experience in smart buildings and sustainable...