Communications Manager, Community Manager

3 weeks ago

Bellevue, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

management on our primary digital platforms. This person will develop and drive our strategy for fostering engagement, monitoring employee sentiment and hot topics, and maintaining the integrity of our online communities. This individual will be responsible for enhancing our digital community's experience, promoting T-Mobile's values, and facilitating meaningful and supportive interactions among employees at T-Mobile. We're looking for someone who can dig in and drive action quickly, someone who is collaborative and creative, a critical problem solver, knows how to get others on board, and rolls up their sleeves to get the job done. If you are passionate about digital engagement and have an interest in creating meaningful online experiences, this might be the role for you
** This is a hybrid role (3 days/week in the office) and can be based in Bellevue, Washington or Overland Park, Kansas**

Responsibilities:
  • Develop and run an online community strategy that aligns with our company's goals and internal voice.
  • Engage with employees across digital platforms, like Microsoft Viva Engage and T-Mobile's intranet, to foster a positive environment and encourage active participation.
  • Monitor comments and discussions; use community guidelines and policies to help ensure online spaces feel welcoming and safe for all T-Mobile employees.
  • Create and document best practices and T-Mobile standards for internal community engagement and management; team up with key partners across communications and other large internal organizations to better manage their communities to create consistency.
  • Monitor community feedback and sentiment; provide insights to internal teams to inform communications and content development and employee experience improvements.
  • Collaborate with cross-functional teams to integrate community insights into broader communication campaigns.
  • Drive idea generation to support various audience reach and new channel development.
  • Establish metrics to measure community engagement and effectiveness of community activities, adjusting strategies as needed; create a standardized process for measuring and communicating results.

Qualifications:
  • 5+ years of experience in online community management and/or internal communications in a fast-paced, high-volume corporate environment.
  • Bachelor's degree in Communications, Journalism, English, PR, Organizational Leadership, Business Administration or related field; or equivalent experience.
  • Strong understanding of social collaboration platforms and community management tools; adept at learning and adopting new technology.
  • Ability to prioritize in a complex, fast-paced environment.
  • Proven track record of growing and nurturing online communities.
  • Exceptional communication skills, with the ability to craft engaging content, interact with diverse audiences. and handle and resolve sensitive issues.
  • Strong project management skills; ability to oversee multiple projects simultaneously.
  • Strong cross-functional collaboration and organizational skills, with the ability to lead through ambiguity.
  • Understanding of how internal communications efforts impact the business; ability to communicate impacts with partners.
  • Analytics oriented; seeks out opportunities for data-based decision making and success measurement.
  • Self-starter who takes initiative.
  • Strong attention to detail with a steadfast focus on quality, accuracy and employee experience.
  • A great teammate with a passion for building and maintaining strong connections.


• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $74,100 - $133,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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