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Digital Community Manager

2 months ago

Bellevue, Washington, United States T-Mobile Full time
About the Role

We are seeking a highly skilled Digital Community Manager to join our team at T-Mobile. As a key member of our internal communications team, you will be responsible for developing and implementing a comprehensive online community strategy that aligns with our company's goals and values.

Key Responsibilities
  • Develop and Execute Online Community Strategy: Create and implement a strategy that fosters engagement, monitors employee sentiment, and maintains the integrity of our online communities.
  • Engage with Employees: Interact with employees across digital platforms to promote a positive environment and encourage active participation.
  • Monitor and Moderate Online Spaces: Use community guidelines and policies to ensure online spaces feel welcoming and safe for all T-Mobile employees.
  • Collaborate with Cross-Functional Teams: Work with internal teams to integrate community insights into broader communication campaigns.
  • Measure and Evaluate Community Engagement: Establish metrics to measure community engagement and effectiveness of community activities, adjusting strategies as needed.
Requirements
  • 5+ Years of Experience: In online community management and/or internal communications in a fast-paced, high-volume corporate environment.
  • Strong Understanding of Social Collaboration Platforms: Familiarity with community management tools and ability to learn and adopt new technology.
  • Exceptional Communication Skills: Ability to craft engaging content, interact with diverse audiences, and handle sensitive issues.
  • Strong Project Management Skills: Ability to oversee multiple projects simultaneously and prioritize in a complex environment.
  • Collaborative and Analytical Mindset: Strong cross-functional collaboration and organizational skills, with the ability to lead through ambiguity and make data-driven decisions.
About T-Mobile

T-Mobile is a leading wireless communications provider in the United States. We are committed to providing our employees with a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.