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Sales Coordinator

2 months ago

Downers Grove, United States The Fresh Factory Full time

Position Summary:The Sales Coordinator is responsible for assisting in the management and execution of Contract Manufacturing and Private Label customers, processes, and projects. This position will support the sales team in developing and executing The Fresh Factory s strategic sales plan. This position is based in Downers Grove, Illinois.Essential Duties and Requirementsinclude the following. Other duties may be assigned.Manage the day-to-day activities of assigned customers, working with internal and external teams to support customer and company goals. This includes the utilization of CRM, ERP, and Commercialization systems.Manage and review customer contracts to maintain accurate information on dates and requirementsSupport the Sales team in the acquisition of new accounts.Assist and follow up on setup of new customers; documents and forms both internal and external.Assist and follow up on customer change requests, including packaging refreshes; this often entails working in various customer portals and liaising cross-functionally.Assist in maintaining customer pricing and information on timing and requirements for pricing adjustments.Management of end-to-end commercialization process to bring new products to market and launch new manufacturing lines successfully and efficiently.Coordinate and handle all aspects to support customer-first production approvals (FPAs). Including project management for all steps leading to FPA.Follow up with cross-functional department action items; maintain and distribute project trackers to manage all new product development timelines. Escalation as necessary to maintain timelines.Assist Sales team with sales presentations and other materials for sales appointments, including report generation and analysis.Develop/maintain close working relationships with Finance, Customer Service, R&D / Commercialization, Quality, Supply Chain, and Operations.Lead weekly customer meetings to discuss and coordinate production scheduling and monthly forecasting, ensuring alignment with customer needs and addressing any necessary adjustmentsAdvise management on any discrepancies in reconciliations between forecast and actual orders, and touch base with customers where necessary.Attend customer meetings on occasion to provide support and detailed information to internal teamsHandle AR follow-ups with customers regarding past-due invoices and deductions/short payments.Generate and submit customer-required reports, usually weekly or monthly.Participate in trade show planning and attend shows as required.Provide guidance to Scheduling on production quantities, swaps, priorities review of aging inventories, and provide action items for the same.Conduct all business transactions in a manner that upholds the high ethical standards of the Company.Responsible for recognizing and reporting food safety and employee safety issues.Assumes additional related responsibilities as assigned.Supervisory ResponsibilitiesThis position has dotted-line responsibilities, but no direct reports.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be a team player.Language SkillsThis position requires the ability to read, write, and speak English in order to: read requests for proposals; contracts, correspond and communicate with current and prospective customers, employees, and auditors, and make presentations when required. Bilingual preferred but not required.Other Skills and Knowledge:Ability to maintain confidentialityProficiency with word processing, presentation and spreadsheet programs, and internal/external portalsExcellent verbal and written communication skillsSales aptitude skill-setAble to work with minimal supervisionCapable of prioritizing workloadStrong organizational skills with the ability to delegate and multi-taskStrong, general reasoning and analytical skillsBasic math and accountingStrong attention to detail and accuracyReasoning AbilityDealing with customers, employees, and others in the accomplishment of the goals of the company.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee is often required to carry cases of product. Air travel is infrequently required.Work EnvironmentWorks individually and must be a self-starter able to work with minimal supervision. Good business judgment and flexibility will be required to keep up with the constantly changing needs of customers (internal and external). This requires minimal travel (