Federal Account Support Manager

2 weeks ago

Annapolis Junction, United States Apex Systems Full time
Job#: 2046482

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated resume to Jordan at if interested and qualified.

*Please note that only qualified candidates will be contacted. *

Position: Federal Account Support Manager

Location: on-site in Annapolis Junction-weekly visits to clients required

Estimated Duration: The client approximates that this project may last up to 3 month contract to hire. However, there is no guarantee of employment for any length of time.

Pay Rate Range: $60-$68/hr. (paid weekly)

Project Description: The Account Support Manager (ASM) is responsible for a range of technical and managerial functions delivered on-site to customers. This role focuses on overseeing hardware service delivery, installation, and configuration within customer environments. The ASM addresses issues related to business systems, networking, and applications across standard industry servers as well as specialized or complex clustered setups. The position entails both reactive and proactive activities in line with Service Level Agreements (SLAs) to ensure customer satisfaction and loyalty. The ASM provides direct, post-sales technical support to address both reactive and proactive customer needs, maintaining high levels of satisfaction by aligning business and technical solutions, clarifying customer requirements, and ensuring they are effectively met.

Day to Day Responsibilities/typical day look like:
  • Verify and implement detailed technical design solutions as specified by the Project/Technical Manager.
  • Develop comprehensive technical designs for enterprise solutions.
  • Serve as the Principal Consultant, analyzing and creating enterprise technology solutions.
  • Lead the technical assessment and delivery of specific solutions to customers, ensuring high performance through effective team management.
  • Oversee the implementation of new installations, designs, and migrations in networks, applications, or platforms.
  • Provide advanced technical consulting on proposals, solution design, system management, tuning, and modifications.
  • Contribute to company strategy development and future direction.
  • Gather and analyze data from relevant sources to understand customer needs and requirements.
  • Respond to technical information requests from customers.
  • Develop technology solutions for customers using various industry products and technologies.
  • Solve complex technical problems across multiple technologies, often requiring innovative approaches.
  • Manage and promote knowledge sharing within the team or community, ensuring adherence to knowledge reuse practices and contributing to the broader job family community.
  • Encourage professional community involvement, coach others, produce internal publications, and present at technology conferences.
  • Support sales activities by managing bids, contributing to the sales lifecycle, and producing proposals for smaller engagements. Drive portfolio growth with existing customers through new opportunities and change management.


Requirements:
  • Basic working knowledge of Linux and HPE products
  • Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
  • Has demonstrated innovation and communication of new deliverables and offerings.
  • Has led the team in the delivery of multiple deliverables across multiple technologies.
  • Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customers enterprise.
  • Has contributed to the design and application of new tools.
  • Ability to re-use existing experience to develop new solutions to take to market.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customers IT environment.
  • Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.
  • Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.


*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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