Account Support Manager

2 months ago

Annapolis, United States Experis Full time

Our federal client is seeking an Account Support Manager to join their team. This is a W2 contract-to-hire. This will also require going onsite in Maryland Heights, MO 75% of the time. This role does require an ACTIVE TS/SCI with a Full-Scope Polygraph.

 

Job Title: Account Support Manager

Location: Annapolis, Maryland

Pay Range: $60-$62/hr

 

What’s the Job?

The Account Support Manager (ASM) is responsible for a range of technical and managerial functions delivered on-site to customers. This role focuses on overseeing hardware service delivery, installation, and configuration within customer environments. The ASM addresses issues related to business systems, networking, and applications across standard industry servers as well as specialized or complex clustered setups. The position entails both reactive and proactive activities in line with Service Level Agreements (SLAs) to ensure customer satisfaction and loyalty. The ASM provides direct, post-sales technical support to address both reactive and proactive customer needs, maintaining high levels of satisfaction by aligning business and technical solutions, clarifying customer requirements, and ensuring they are effectively met.

DESIRED SKILLS:
- Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
- Has demonstrated innovation and communication of new deliverables and offerings.
- Has led the team in the delivery of multiple deliverables across multiple technologies.
- Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
- Has contributed to the design and application of new tools.
- Ability to re-use existing experience to develop new solutions to take to market.
- Possesses an understanding, at a detailed level, of architectural dependencies of
technologies in use in the customer's IT environment.
- Frequently uses product and application knowledge along with internals or architectural
knowledge to develop solutions. A recognized expert in one or more technologies within
own technical community and also at regional level. Holds a vendor or industry certification
in at least one discipline area.
- Able to communicate with internal and external senior management confidently and
demonstrate the professionalism of the job family.
RESPONSIBILITIES:
- Verify and implement detailed technical design solutions as specified by the Project/Technical Manager.
- Develop comprehensive technical designs for enterprise solutions.
- Serve as the Principal Consultant, analyzing and creating enterprise technology solutions.
- Lead the technical assessment and delivery of specific solutions to customers, ensuring high performance through effective team management.
- Oversee the implementation of new installations, designs, and migrations in networks, applications, or platforms.
- Provide advanced technical consulting on proposals, solution design, system management, tuning, and modifications.
- Contribute to company strategy development and future direction.
- Gather and analyze data from relevant sources to understand customer needs and requirements.
- Respond to technical information requests from customers.
- Develop technology solutions for customers using various industry products and technologies.
- Solve complex technical problems across multiple technologies, often requiring innovative approaches.
- Manage and promote knowledge sharing within the team or community, ensuring adherence to knowledge reuse practices and contributing to the broader job family community.
- Encourage professional community involvement, coach others, produce internal publications, and present at technology conferences.
- Support sales activities by managing bids, contributing to the sales lifecycle, and producing proposals for smaller engagements. Drive portfolio growth with existing customers through new opportunities and change management.

 

What’s Needed?

  •  US Citizenship required
  • TS/SCI Security Clearance with full-scope polygraph required
  • Bachelor of Arts/Science or equivalent degree in Computer Science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total)
  • 8 Years of Experience required

 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

  • Federal Account Support Manager

    2 weeks ago

    Annapolis, United States Strategic Business Systems Full time

    **Current and active TS/SCI with Polygraph clearance required** Strategic Business Systems currently seeking highly qualified, experienced, and motivated candidates for a Federal Account Support Manager. The individual will joining an existing team to provide support for our Federal Government customer in the Annapolis Junction, MD area. The Account Support...

  • Account Support Manager

    2 months ago

    Annapolis, MD, United States Experis Full time

    Our federal client is seeking an Account Support Manager to join their team. This is a W2 contract-to-hire. This will also require going onsite in Maryland Heights, MO 75% of the time. This role does require an ACTIVE TS/SCI with a Full-Scope Polygraph.   Job Title: Account Support Manager Location: Annapolis, Maryland Pay...

  • Accounting Manager

    2 months ago

    Annapolis, United States Jobot Full time

    Job DescriptionJob DescriptionAccounting Manager - Fund Accounting, Private Equity, Real Estate / $$$ / 15% bonus / HybridThis Jobot Job is hosted by: Joseph SipoczAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $125,000 - $150,000 per yearA bit about us:We are seeking a dynamic and experienced Accounting...

  • Fund Accounting Manager

    4 weeks ago

    Annapolis, United States Strategic Employment Full time

    A global and leading investment management firm has created a new opportunity for a Fund Accounting Manager to join its growing team. The successful hire will lead a small team and oversee all financial aspects of a select portfolio of funds, while ensuring timely financial reporting, compliance with GAAP and regulatory requirements, and strong investor...

  • Account Manager, DoD

    4 weeks ago

    Annapolis, United States Blackwood Associates Inc Full time

    Job Description We are seeking an extraordinary individual to join our sales team as an Account Manager - responsible for the continued success and growth of the US Air Force, US Space Force, and DoD Combatant Commands. This individual will be deployed as a Business Development resource in service of an already established and thriving territory -...

  • Account Manager, DoD

    4 weeks ago

    Annapolis, United States Blackwood Associates Inc Full time

    Job Description We are seeking an extraordinary individual to join our sales team as an Account Manager - responsible for the continued success and growth of the US Air Force, US Space Force, and DoD Combatant Commands. This individual will be deployed as a Business Development resource in service of an already established and thriving territory -...

  • Senior Partner Account Manager I

    2 weeks ago

    Annapolis, United States Infoblox Full time

    Description Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Senior Partner Account Manager I

    3 weeks ago

    Annapolis, United States Infoblox Full time

    Description Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...

  • Senior Partner Account Manager I

    4 weeks ago

    Annapolis, United States Infoblox Full time

    Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Senior Partner Account Manager I

    4 weeks ago

    Annapolis, United States Infoblox Full time

    Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • Strategic Accounts Director

    4 weeks ago

    Annapolis, Maryland, United States Wolters Kluwer Full time

    About Wolters KluwerWe are a global leader in professional information services that combines deep domain knowledge with specialized technology.Job SummaryThe Major & Strategic Accounts Associate Director role offers growth opportunities, professional development, a collaborative team environment, flexible work arrangements, and comprehensive benefits.Key...

  • Accounting Analyst

    4 weeks ago

    Annapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking an Accounting Analyst based in ANNAPOLIS, Maryland to join our team. This role provides a chance to work in a dynamic environment, closely collaborating with our accounting and finance departments to evaluate organization's income and spending. This position offers a short-term contract employment opportunity...

  • NetSuite Sales Account Manager Role

    4 weeks ago

    Annapolis, Maryland, United States Oracle Full time

    About the RoleWe are seeking a seasoned Sales Account Manager to join our team at Oracle, focusing on NetSuite cloud-based business operations systems. In this role, you will maintain relationships with existing NetSuite customers, driving adoption and expansion of our cloud-based solutions, including Enterprise Resource Planning (ERP), Accounting, Customer...

  • Senior Account Manager

    3 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Senior Account Manager

    3 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Senior Account Manager

    3 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Senior Account Manager

    3 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Senior Account Manager

    2 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Senior Account Manager

    3 weeks ago

    Annapolis, United States HUB International Full time

    Senior Account Manager - ISR HUB International Limited, Annapolis, United States Overview: Responsible for servicing assigned commercial lines accounts, with a focus on marine insurance accounts with designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the...

  • Sr. Accountant

    3 weeks ago

    Annapolis, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Sr. Accountant to join our team based in Annapolis, Maryland. This role provides an opportunity to contribute to our finance department by performing a variety of accounting and finance job duties. The position serves as a lead for the Accounting Team and offers a chance to grow in the accounting field....