IT Project Analyst

3 days ago

Windsor Mill, United States Global CI Full time

Candidate should be able to work onsite 2-3 days/week.

Basic Qualifications

Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.

Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.

Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.

Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.

Excellent teamwork and interpersonal skills.

Excellent written and verbal communication.

Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.

Required Skills:

Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.

Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.

Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.

Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.

Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.

Ability to write technical documentation and plain language documentation dependent on audience.

Self-motivated, task-driven, and able to quickly learn new skills.

Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Desired Skills :

Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)

Understanding of UX and user research methodologies

Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)

Support and troubleshooting of mobile devices (Android, iOS)

Understanding of 508 and accessibility compliance

Previous work experience in federal government

Understanding of agile framework and full life-cycle software development methodologies

Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).

Education:

Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.

Must be able to obtain and maintain a Public Trust. Contract requirement.

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