IT Project Coordinator

3 days ago

Windsor Mill, United States Omm IT Solutions Full time
Job Title: IT Project Analyst

We are seeking a highly skilled IT Project Analyst to join our team at Omm IT Solutions. As an IT Project Analyst, you will play a critical role in supporting and tracking project requirements, ensuring the delivery of end results.

Key Responsibilities:
  • Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
  • Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
  • Maintain IT and internal process documentation for disbursement and use across UX team.
  • Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
  • Support ad hoc special projects relating to internal UX team needs.
  • Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
  • Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
  • Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
  • Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
  • Learn customer-specific policies and processes.
  • All other duties as assigned or directed.
Requirements:
  • Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
  • Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
  • Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
  • Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
  • Excellent teamwork and interpersonal skills.
  • Excellent written and verbal communication.
  • Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.
Preferred Qualifications:
  • Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
  • Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
  • Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
  • Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
  • Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
  • Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
  • Ability to write technical documentation and plain language documentation dependent on audience.
  • Self-motivated, task-driven, and able to quickly learn new skills.
  • Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Desired Skills:
  • Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
  • Understanding of UX and user research methodologies
  • Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
  • Support and troubleshooting of mobile devices (Android, iOS)
  • Understanding of 508 and accessibility compliance
  • Previous work experience in federal government
  • Understanding of agile framework and full life-cycle software development methodologies
  • Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).

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