Desktop Support

1 week ago

Green Bay, United States TEKsystems co Allegis Group Full time
1-3 years of help desk/desktop experience
Day to day will be tickets, end user support, setting up new users, A/v
Helping the divisions with projects and support, Door security system.
Desktop Support is going to be the primary function of this role .
Some exposure to Systems Administration - great opportunity for someone who wants exposure to a variety and opportunity to advance.
Tasks will range from managing the support que: RDS windows problems to Desktop Support. Wide gament and know a lot of things. Some mentoring of interns. Calls for Infrastructure issues to escalate to the team
Troubleshoot and dig into what problems are and who to pass off
Open to server side - looking for someone who wants advancement in the future.
will help with on-call rotation - when experienced enough
In this role, you will be the backbone of our daily operations, ensuring our hardware and software systems run smoothly and efficiently. Your expertise will be crucial in providing top-notch technical support and maintaining our IT infrastructure. This role requires an energetic, customer service-oriented technologist with a minimum of 3 to 5 years applicable work experience in Service Desk, Windows Desktop and Server administration, PowerShell scripting, and Application support. Familiarity with O365, RemoteApp, Azure, SCCM/Intune, and HyperV is a plus.
Support and basic administration of Remote Desktop Services
Support and administration of Active Directory/Azure User/Group Management
Support of O365 accounts and licenses
Support DHCP, DNS, FTP and other network services
Respond to server resource monitoring alerts
Monitor and work customer support tickets and requests
Divisional support escalation
Training and Documentation
Software inventories and documentation
Ability to participate in a rotational 24/7 on-call schedule
Setup of physical workspaces, PC's, printers, monitors, and other peripherals
Desktop and deskside support as required
Perform other duties as assigned
Qualifications
Associates degree, trade school certificate or equivalent hands-on work experience
3+ years' experience in workstation configuration management, administration and production support
Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued
Windows 10/11, Windows Server: 2016 - 2022
Microsoft Active Directory
Microsoft System Center Configuration Manager and Intune
Knowledge and understanding of server virtualization focused on Hyper-V
Demonstrate basic to intermediate scripting knowledge and skills with PowerShell
Demonstrate excellent oral and written communication skills
Ability to manage multiple tasks in a time-critical production environment
Ability to comprehend systems architecture and design
Ability to gather, interpret, document, and evaluate workstation requirements
Ability to conduct research into workstation and application issues
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated, with keen attention to detail
Proven analytical and problem-solving abilities
Strong customer service orientation and work ethic
Skills:
Windows, Vmware, Windows server, Infrastructure, SAN, Server, Azure, Active directory, remote desktop, Powershell, Cloud
Top Skills Details:
Windows,Vmware,Windows server,Infrastructure,SAN,Server,Azure
Additional Skills & Qualifications:
experience in Manufacturing environment a plus
Microsoft Server systems certifications such as Microsoft MCP, MCSA, MCSE, MCITP are valued
Exposure to Windows Server a plus
Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical,
dental & vision
Critical
Illness, Accident, and Hospital
401(k)
Retirement Plan - Pre-tax and Roth post-tax contributions available
Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
Short
and long-term disability
Health
Spending Account (HSA)
Transportation
benefits
Employee
Assistance Program
Time
Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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