Senior Field Support Specialist

1 day ago


Bowling Green, Kentucky, United States eTeam Inc Full time
Job Summary

We are seeking a highly skilled Field Engineer 2 to join our team at eTeam Inc. As a Field Engineer 2, you will be responsible for installing, diagnosing, servicing, and maintaining computer-related products, including desktop and laptop computers, printers, standard software, and networking devices.

Key Responsibilities
  • Provide technical support to customers in solving technical problems that occur during the installation or operation of company-supported products.
  • Install and maintain PCs and associated software and peripherals.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs and client-approved applications.
  • Provide follow-up on problems or escalation.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Requirements
  • 4 years of experience in a related field.
  • Deskside support experience.
  • Desktop and laptop repair experience.
  • Installing experience.
  • Project management experience (nice to have).
  • Smart hands experience (nice to have).


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