Desktop Support

1 week ago

Bowling Green, United States Futran Tech Solutions Pvt. Ltd. Full time

Desktop L2

Bowling Green, Kentucky, USA - 42101
• Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..

  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work

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