IT Support Specialist

1 week ago


Bowling Green, Kentucky, United States JobsRUs Full time
Job Title: IT Field Technician

JobsRUs is seeking a skilled IT Field Technician to join our team. As a Field Engineer, you will be responsible for installing, diagnosing, servicing, and maintaining computer-related products, including desktop and laptop computers, printers, standard software, and networking devices.

Key Responsibilities:
  • Install and maintain PCs and associated software and peripherals
  • Perform installs, moves, adds, and changes as required
  • Test and certify PCs and client-approved applications
  • Provide follow-up on problems or escalation
  • Maintain a high degree of professionalism in actions, demeanor, and dress
  • Ensure customer satisfaction throughout the service delivery transaction
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
  • May function as team or site leader providing direction to other technicians
  • May support networking products via smart hands
  • May have project management responsibilities for smaller projects
  • Possesses other, high-skilled, specialized technical skills

Why Join Our Team?

As a Field Engineer at JobsRUs, you will have the opportunity to work with a variety of technologies and clients, and to develop your skills and expertise in a dynamic and supportive environment.



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