Clinical Support Specialist

2 months ago


Green Bay, Wisconsin, United States BayCare Clinic Full time

Job Summary:

BayCare Clinic is seeking a highly skilled and compassionate Patient Services Representative to join our team in Green Bay, WI. As a Patient Services Representative, you will play a vital role in providing exceptional patient care and support to our patients and their families.

Key Responsibilities:

  • Greets and checks in patients, ensuring a warm and welcoming experience.
  • Assists patients in filling out patient forms, providing clear and concise instructions.
  • Answers phones, takes messages, and routes calls when necessary, demonstrating excellent communication skills.
  • Develops patient charts, accurately and efficiently documenting patient information.
  • Enters pertinent information into patient charts, maintaining confidentiality and adhering to HIPAA guidelines.
  • Schedules patient appointments, ensuring seamless coordination with our clinical teams.
  • Collects co-payments from patients, handling transactions with professionalism and courtesy.
  • Performs general office duties, maintaining a clean and organized workspace.
  • Respects and maintains confidentiality, upholding the highest standards of patient privacy.
  • Works in a safe, compliant, and ethical manner at all times, adhering to BayCare Clinic's policies and procedures.

Requirements:

  • A minimum of a high school education or equivalent.
  • Post high school coursework in Medical Terminology and/or HealthCare Business Services is highly desirable.
  • A working knowledge of medical terms and health insurance is essential.
  • Strong desktop computer skills, with experience in EPIC preferred.
  • Prior experience in a medical setting is highly valued.

About BayCare Clinic:

BayCare Clinic is a successful, dynamic group comprised of 19 specialties, with a strong commitment to providing measurably superior specialty medical services to our patients. We offer a comprehensive benefits package, including health, dental, disability, and life insurance, as well as flexible spending options and a 401k retirement plan with a company match.

About the Team:

Our team is dedicated to providing a positive, collaborative culture that values the unique skills and talents of each member. We believe in the power of a supportive and energizing work environment, where every member has a voice and is trusted to have ownership over their work. We offer regular opportunities for professional development, seek out feedback and ideas, and invite participation on a variety of projects.



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