Specialist - IT Service Desk

4 days ago

Bishop, United States Tandym Tech Full time


We have a current opportunity for a Specialist - IT Service Desk on a contract basis. The position will be based in Bishop, TX.


Responsibilities:



  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
  • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
  • Escalates incidents to the appropriate IT operations resources in accordance with established procedure
  • Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
  • Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
  • Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
  • Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

Qualifications:


Must-haves:



  • Proven experience in a technology support role
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
  • Excellent interpersonal skills especially communication and presentation skills
  • Promotes and supports standardization and continuous improvement
  • Ability to work independently and make decisions where necessary
  • Familiarity with all components of Office 365
  • In-Tune, ServiceNow Platforms Experience/Exposure
  • OT Environment Exposure / Manufacturing Plant - Chemical Plant experience

Plusses



  • A+ Certification or equivalent highly preferred
  • Experience supporting a manufacturing plant
  • Familiarity with ITIL and HDI Incident Management Best Practices
  • Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
  • Understanding of Network Standards, Protocols, and Security Policies
  • BitLocker Encryption experience

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