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Cloud Contact Center Engineer

1 month ago


Lansing, United States Stellent IT LLC Full time
Job Title Cloud Contact Center Engineer Location Lansing, Michigan (Local & Onsite role) Duration long term Contract / C2C Job Description NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience Thanks and Regards Kamal Mishra Sr. Technical Recruiter Direct - Ext- 135 Email -