Cloud Engineer

5 days ago

Lansing, United States I2USystems Inc Full time

The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer
Close to Submissions on 10/18 at 10AM EST.
Interviews: MS Teams video interview with camera ON.
Duration: 1 year with possible extension
Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED.
Local and nonlocal candidates can apply. MUST BE WILLING TO RELOCATE

Top Skill & Years of Experience Required:
Knowledge of Nice InContact CXone (ACD IVR Auto Dialer OMNIChannel WFM Studio Interaction Analytics POCs & Auto Attendant) 5 years of experience preferred
NICE CXOne Studio experience 3 years of experience preferred
Ability to program in one or more of the following software languages: C# C Java JavaScript Python 4 years of experience preferred
Ability to develop maintain and troubleshoot webservice API calls 5 years of experience preferred

Please do not submit DevOps Cloud Engineers Genesys or Amazon Engineers. Manager is looking for an Engineer to code on the NICE CXone platform.

Please Read Full Job Description Attached.

Role description:

NICE CXONE InContact Contact Center Engineer This is a technical lead role working with crossfunctional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:

Confident in a client facing role and possess the ability to manage multiple stakeholders.

Coordinate and perform release planning development testing and releases on multiple agencies IVR enhancements.

Build Call flow designs Chat and integration to backend systems using application program interfaces (API).

Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design and optimization for network solutions.

Skills based routing design and implementation for voice chat email and SMS contact center technology

Works with the Architecture team to design develop and deploy APIs consume APIs.

Understand business requirements with the ability to translate to technical requirements

Prepare design documents based on business requirements for the application development

Experience with cloudbased SaaS/PaaS/IaaS providers and working with virtualized systems including application servers databases and networking infrastructure.

Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.

Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.

Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Skills:

Critical:

Knowledge of Nice InContact CXone (ACD IVR Auto Dialer OMNIChannel WFM Studio Interaction Analytics POCs & Auto Attendant) 5 years of experience preferred

NICE CXOne Studio experience 3 years of experience preferred

Ability to program in one or more of the following software languages: C# C Java JavaScript Python 4 years of experience preferred

Ability to develop maintain and troubleshoot webservice API calls 5 years of experience preferred

Desired:

Experience in Contact Center Dashboard Creation

Experience with Salesforce

Base knowledge of intersystem networking and data traffic flow between components.

Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

  • Senior Cloud Engineer

    4 weeks ago

    Lansing, Michigan, United States Oracle Full time

    Job DescriptionAt Oracle, we're building the future of cloud infrastructure for enterprises. As a Senior Software Engineer, you'll be part of a diverse team of creators and inventors who are shaping the cloud landscape.We're looking for hands-on engineers with expertise in designing and developing cloud-scale systems, highly available distributed systems,...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States Apexon Full time

    Top Skill & Years of Experience Required:Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following software languages: C#, C++, Java,...

  • AWS Cloud Engineer

    5 months ago

    Lansing, United States Hudson Data Full time

    Job Title: WS Cloud Engineer Location: Lansing, MI ( Hybrid ) Duration: Long Term 40 Hrs Job Description: This position is for an AWS Cloud Engineer who will support and complete the tasks necessary to design and implement cloud solutions for DTMB agency services supporting MDHHS. The resource will be pivotal in designing, executing, and managing...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States V-Soft Consulting Group, Inc Full time

    Cloud Engineer - Cloud Contact Center Engineer Primary Location: Lansing, Michigan Hybrid position V-Soft Consulting is currently hiring for a Cloud Engineer - Cloud Contact Center Engineer for our premier client in Lansing, Michigan. Education and Experience Critical:Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio,...

  • Cloud Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States RICEFW Technologies Full time

    Job Title: Cloud EngineerRICEFW Technologies is seeking a skilled Cloud Engineer to join our team. As a Cloud Engineer, you will be responsible for designing, developing, and deploying cloud-based contact center solutions.Key Responsibilities:Design and develop cloud-based contact center solutions using NICE CXone and other cloud-based technologies.Work with...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States GTT, LLC Full time

    Job DescriptionJob DescriptionJob Title: Cloud EngineerLocation: Lansing, MIWork Type: Hybrid, 2 days a week in officeAre you a skilled Cloud Engineer with a deep understanding of NICE InContact CXone and a passion for delivering innovative contact center solutions?We're seeking a talented Cloud Engineer to join our team. As a Cloud Engineer, you'll...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States SelSoft Inc. Full time

    Hello All We do have urgent opening for the below role - if your are interested kindly share your updated resume with details Role :- Cloud Engineer - Cloud Contact Center EngineerIPosition location: Lansing MI - Hybrid schedule, 2 days a week in office REQUIRED.Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of...

  • Cloud Engineer

    3 weeks ago

    Lansing, United States Aroha Technologies Full time

    Posting title: Cloud Engineer - Cloud Contact Center Engineer City: Lansing State: MI Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Local and non-local candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of Experience Required: Knowledge of Nice InContact...

  • Cloud Security Engineer

    3 weeks ago

    Lansing, Michigan, United States Public Consulting Group Full time

    Job Title: Cloud Security EngineerPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions...

  • Azure Cloud Engineer

    3 days ago

    Lansing, United States BloKchain Talent Full time

    Job DescriptionJob DescriptionPosition Title: Azure Cloud EngineerJob Type: ContractDuration: 12 months (expected)Pay Rate Range: $58.35/hr to $70/hrLocation: Lansing, MI, US (On-site, must be on-site 2-3 days a week)Start Date: 11/18/2024Job SummaryWe are seeking a skilled Azure Cloud Engineer to join our team and contribute to the successful delivery of...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States I2USystems Inc Full time

    The State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States MSys Technologies - USA Full time

    Hi,Job Title: Cloud Engineer - Cloud Contact Center EngineerLocation: Lansing MIDuration: 12 MonthsMy Name is Rafiq and I represent MSys Technologies, a Minority Certified , Alpharetta, GA-based global firm founded in 2007. At MSys, we specialize in Staff Augmentation, Product engineering, and Technology services.We are a Product engineering and Technology...

  • Cloud Contact Center Solutions Engineer

    2 weeks ago

    Lansing, Michigan, United States Jsvvsols Full time

    Job Title: Cloud Contact Center EngineerWe are seeking a highly skilled Cloud Contact Center Engineer to join our team at Jsvvsols. As a Cloud Contact Center Engineer, you will be responsible for designing, implementing, and maintaining cloud-based contact center solutions for our clients.Key Responsibilities:Design and implement cloud-based contact center...

  • Cloud Engineer

    1 week ago

    lansing, United States System Soft Technologies Full time

    Title: Cloud Engineer Location: Lansing, MI ( Hybrid ) Contract 12 months Rate: $80 on W2 / C2C Top Skill & Years of Experience Required:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXOne Studio experience [3+ years of...

  • Cloud Engineer

    5 days ago

    lansing, United States System Soft Technologies Full time

    Title: Cloud Engineer Location: Lansing, MI ( Hybrid ) Contract 12 months Rate: $80 on W2 / C2C Top Skill & Years of Experience Required:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXOne Studio experience [3+ years of...

  • Cloud Engineer

    1 week ago

    Lansing, Michigan, United States Della Infotech, Inc. Full time

    Job Description: Della Infotech, Inc. is seeking a skilled Cloud Engineer to join our team. The ideal candidate will have experience with Nice InContact CXone and be able to develop, maintain, and troubleshoot webservice API calls. The position is a 1-year contract with a possible extension and requires a hybrid schedule with 2 days a week in office. Key...

  • Cloud Engineer

    1 week ago

    Lansing, United States System Soft Technologies Full time

    Title: Cloud Engineer Location: Lansing, MI ( Hybrid ) Contract 12 months Rate: $80 on W2 / C2C Top Skill & Years of Experience Required:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXOne Studio experience [3+ years of...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States System Soft Technologies Full time

    Title: Cloud Engineer Location: Lansing, MI ( Hybrid ) Contract 12 months Rate: $80 on W2 / C2C Top Skill & Years of Experience Required:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXOne Studio experience [3+ years of...

  • Cloud Engineer

    2 weeks ago

    Lansing, United States System Soft Technologies Full time

    Title: Cloud EngineerLocation: Lansing, MI ( Hybrid )Contract 12 monthsRate: $80 on W2 / C2CTop Skill & Years of Experience Required:• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]• NICE CXOne Studio experience [3+ years of experience...

  • Cloud Engineer

    1 week ago

    Lansing, Michigan, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Cloud Engineer to join our team as a Technical Lead. In this role, you will be responsible for designing, developing, and deploying complex contact center solutions using cloud-based technologies.As a Cloud Engineer, you will work closely with cross-functional teams to support and implement IVR enhancements, build...