Cloud Contact Center Solutions Expert

1 month ago


Lansing, Michigan, United States Inficare Full time
Key Skills and Experience:

As a Cloud Contact Center Engineer at Inficare, you will be responsible for designing, implementing, and maintaining cloud-based contact center solutions. To succeed in this role, you will need to have a strong understanding of NICE CXone and its various components, including ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, and Interaction Analytics. Additionally, you will need to have experience with programming languages such as C#, C++, Java, JavaScript, and Python, as well as the ability to develop, maintain, and troubleshoot web service API calls. A minimum of 5 years of experience in a similar role is preferred.

Responsibilities:
  • Design and implement cloud-based contact center solutions using NICE CXone
  • Develop and maintain web service API calls
  • Collaborate with cross-functional teams to ensure seamless integration of contact center solutions
  • Troubleshoot and resolve technical issues related to contact center infrastructure


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