Cloud Solutions Architect
4 weeks ago
Job Description:
At Novalink Solutions, we are seeking a highly skilled Cloud Solutions Architect to lead our contact center solutions team. As a technical lead, you will be responsible for designing, developing, and implementing complex contact center solutions using NICE CXONE.
Key Responsibilities:
* Design and develop cloud-based contact center solutions using NICE CXONE
* Collaborate with cross-functional teams to implement and support contact center solutions
* Provide subject matter expertise on NICE CXONE and related technologies
* Develop and maintain APIs and integrations with backend systems
Requirements:
* 5+ years of experience with NICE CXONE and related technologies
* Strong programming skills in C#, C++, Java, JavaScript, or Python
* Experience with cloud-based SaaS/PaaS/IaaS providers and virtualized systems
* Excellent communication and leadership skills
Preferred Skills:
* Experience with Salesforce and contact center dashboard creation
* Knowledge of intersystem networking and data traffic flow
* Ability to troubleshoot end-to-end call center applications
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
If you are a motivated and experienced Cloud Solutions Architect looking for a new challenge, please submit your application.
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