Cloud Contact Center Solutions Specialist

5 days ago

Lansing, Michigan, United States Efficus, Inc. Full time
Contact Center Technical Lead

We are seeking a highly skilled Contact Center Technical Lead to join our team at Efficus, Inc. The ideal candidate will have a strong background in contact center engineering and technical leadership.

Key Responsibilities:

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.

Requirements:

Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
NICE CXOne Studio experience [3+ years of experience preferred]
Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Preferred Skills:

Experience in Contact Center Dashboard Creation
Experience with Salesforce
Base knowledge of intersystem networking, and data traffic flow between components.
Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.

About Efficus, Inc.

Efficus, Inc. is a leading provider of contact center solutions. We are committed to delivering innovative and effective solutions to our clients. If you are a motivated and experienced contact center professional, we encourage you to apply for this exciting opportunity.

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