Network Operations Center Engineer
5 days ago
Position: Cloud Contact Center Engineer
Location: Lansing, MI (Hybrid: Onsite 2-days a week)
Salary: + $155,000
Job Type: Full-time/W2/ Contract
----------------------
If you are in the market for a new opportunity, JRD Systems is looking to hire a Cloud Network Contact Center Engineer.
Job description:
NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:
· Confident in a client facing role and possess the ability to manage multiple stakeholders.
· Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
· Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
· Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
· Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
· Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
· Understand business requirements with the ability to translate to technical requirements
· Prepare design documents based on business requirements for the application development
· Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
· Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
· Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
· Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Required Skills:
· Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
· NICE CXOne Studio experience [3+ years of experience preferred]
· Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
· Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience
preferred]
Desired Skills:
· Experience in Contact Center Dashboard Creation
· Experience with Salesforce
· Base knowledge of intersystem networking, and data traffic flow between components.
· Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
-
Senior Network Engineer
4 weeks ago
Lansing, Michigan, United States Digital Technology Solutions Full timeJob Title: Cisco Network EngineerWe are seeking a highly skilled Cisco Network Engineer to join our team at Digital Technology Solutions in Lansing, MI.Job Summary:The successful candidate will be responsible for supporting the Enterprise network upgrade, optimization, and quality assurance for implementation and management of the Cisco network...
-
Senior Network Engineer
4 weeks ago
Lansing, Michigan, United States Saxon Global Full timeJob Summary: We are seeking a highly skilled Senior Network Engineer to join our team at Saxon Global. The ideal candidate will have a strong background in designing, implementing, and managing complex network infrastructure, with a focus on Cisco ACI and SDN technologies. Key Responsibilities: Design and implement network infrastructure, including WAN,...
-
Cisco Network Engineer
1 month ago
Lansing, United States Digital Technology Solutions Full timeDTS is looking for Cisco Network Engineer for our direct client position in Lansing, MI Job DescriptionTop Skills & Years of ExperienceFive (5) or more years of experience in Cisco Nexus & Catalyst. Experience with Cisco Catalyst products, Unified Computing SystemsFive (5) or more years of experience with Cisco ISE and troubleshooting.Five (5) or more years...
-
Network Systems Engineer
4 weeks ago
Lansing, United States Tech Tammina Full timeRole: Network Systems Engineer Only USC/ GC Rate: Market Number of Openings: 2 Onsite: Hybrid - 20% onsite + 80% remote Work Locations: 1 position based in Grand Rapids, MI (Hybrid - 20% onsite + 80% remote) 1 position based in Lansing, MI (Hybrid - 20% onsite + 80% remote) Duration: 12+ months Network System Engineers maintain the Network Infrastructure...
-
Senior Network Engineer
3 weeks ago
Lansing, Michigan, United States Saxon Global Full timeJob Summary:As a Senior Network Engineer at Saxon Global, you will be responsible for managing multiple work streams in a fast-paced enterprise environment. This role requires a flexible and senior/lead engineer who can handle customer escalations, deploy network infrastructure, and execute services covering installations, testing, cutover, migration, and...
-
Cisco Network Engineer
2 months ago
Lansing, United States Saxon Global Full timeJob Role:: Network Engineer Location:: Lansing, MI (Onsite) Job type::FullTime JD The role requires a flexible, senior/lead engineer who is capable of managing multiple work streams in a fast-paced enterprise environment. Manage the P1/P2 MIM bridges and handle customer escalations. Should be flexible and instrumental in addressing customer expectations in...
-
Senior Network Engineer
3 weeks ago
Lansing, Michigan, United States Saxon Global Full timeJob Summary:The Senior Network Engineer will be responsible for managing multiple work streams in a fast-paced enterprise environment. This role requires a flexible and senior/lead engineer who can handle customer escalations and deploy network infrastructure. Key responsibilities include designing, managing, and troubleshooting WAN and LAN networks with...
-
Network Systems Engineer
3 weeks ago
Lansing, Michigan, United States Tech Tammina Full timeJob DescriptionRole: Network Systems EngineerJob Summary:We are seeking a highly skilled Network Systems Engineer to join our team at Tech Tammina. As a Network Systems Engineer, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:Design and implement network architecture to meet business...
-
Senior Network Engineer
4 weeks ago
Lansing, Michigan, United States Saxon Global Full timeJob Summary:The ideal candidate will be a seasoned Network Engineer with a strong background in designing, managing, and implementing complex network infrastructure. This role requires a flexible and senior/lead engineer who can manage multiple work streams in a fast-paced enterprise environment. The successful candidate will be responsible for managing...
-
Network Threat Detection Engineer
3 weeks ago
Lansing, United States META Full timeSummary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...
-
Contact Center Engineer
1 month ago
Lansing, United States Trilogy International, Inc Full timeTitle: Contact Center EngineerLocation: Lansing, MI (Hybrid)Duration: 1 year with extension possible Top Skill & Years of Experience Required:Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience...
-
Cloud Engineer
1 month ago
Lansing, United States I2USystems Inc Full timeThe State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...
-
Cloud Engineer
3 weeks ago
Lansing, United States I2USystems Inc Full timeThe State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...
-
Cloud Engineer
1 month ago
Lansing, United States SelSoft Inc. Full timeHello All We do have urgent opening for the below role - if your are interested kindly share your updated resume with details Role :- Cloud Engineer - Cloud Contact Center EngineerIPosition location: Lansing MI - Hybrid schedule, 2 days a week in office REQUIRED.Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Top Skill & Years of...
-
Network Architect
4 weeks ago
Lansing, Michigan, United States GovCIO Full timeJob SummaryWe are seeking a highly skilled Network Engineer to join our team at GovCIO. As a Network Engineer, you will be responsible for designing, implementing, and maintaining computer systems and networks.Key ResponsibilitiesDesign and implement computer system requirements by defining and analyzing system problemsDevelop and maintain network...
-
Cloud Contact Center Engineer
1 month ago
Lansing, United States Info Origin Inc. Full time< class="Heading__HeadingWrapper-sc-vaqy1n-0 cmlSog">Job Description: NICE CXONE InContact Contact Center Engineer - This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:Confident in a client facing role and possess the ability to manage...
-
Contact Center Engineer
1 month ago
Lansing, United States TEKsystems co Allegis Group Full timeNICE CXONE InContact Contact Center EngineerTop Skills' Details:- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) (5+ years of experience preferred)- NICE CXOne Studio experience (3+ years of experience preferred)- Ability to program in one or more of the following software...
-
Network Engineer
5 days ago
Lansing, United States InfoStride Full timeTitle: Telecommunication Specialist Job ID: 135502Office : DTMB-NetworkLocation :608 West Allegan Street Lansing 48933Contract: 12 Months+Job DescriptionPosition Title: Business Analyst 5Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering...
-
Cloud Contact Center Engineer
1 month ago
Lansing, United States Sky Consulting Inc Full timeThis is a Hybrid role in Lansing, Michigan looking for candidate who can worked on a Hybrid schedule, 2 days a week in office REQUIRED. Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Day 1 Interviews: MS Teams video interview with camera ON. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical...
-
Cloud Contact Center Solutions Engineer
4 weeks ago
Lansing, Michigan, United States Jsvvsols Full timeJob Title: Cloud Contact Center EngineerWe are seeking a highly skilled Cloud Contact Center Engineer to join our team at Jsvvsols. As a Cloud Contact Center Engineer, you will be responsible for designing, implementing, and maintaining cloud-based contact center solutions for our clients.Key Responsibilities:Design and implement cloud-based contact center...