Senior Collections Representative

3 weeks ago


Brooklyn, United States Prutech Solutions Full time

Location: 29 Gallatin Pl, Brooklyn, NY 11201

Duration: 5+ Years

Senior Collection RepresentativeThe Senior Representative assists the supervisor in managing the functions of the Collection Unit and is responsible for all representative functions. Responsibilities: Collection calls with diligent follow-up skills Notifying customers of delinquent status and utilizing established solutions to obtain payments Follow established standard operating procedures for call flow and collections practices Explain to respondents of tickets the impact of tickets remaining unpaid Exceed required call goals for call volume, right-party contacts, and money collected Navigate software, email, dialer softphone, and desk phone Perform other duties as assigned Qualifications: Excellent customer service experience - Patience and ability to manage irate callers and stress Proven experience as a collection specialist or call center specialist Ability to manage a high call volume Navigate MS Mail, MTA software, excel, and Avaya Dialer system Familiarity with the laws related to debt collection practices (e.g., FDCPA) Comfortable working with targets and goals Skilled in negotiation Problem-solving skills Self-starter, self-motivated High moral character and good attendance record Basic knowledge of the transit system rules and regulations Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications Senior Collections Representative

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