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Medicare Sales Representative

2 months ago

Brooklyn, New York, United States MetroPlus Health Plan Full time
Job Summary

MetroPlus Health Plan is seeking a highly motivated and customer-focused Medicare Sales Representative to join our team. As a Medicare Sales Representative, you will play a critical role in providing education and assistance to Medicare individuals, helping them navigate the healthcare system and access the care they need.

Key Responsibilities
  • Identify prospective enrollees and determine eligibility for participation in MetroPlus Health Plan's Medicare product.
  • Understand and apply all policies and procedures pertaining to disclosures and provisions of the MetroPlus Health Plan Medicare product.
  • Conduct home visits and personalized appointments as needed to complete the enrollment process.
  • Market MetroPlus Health Plan's Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events, and other sites as designated.
  • Understand the covered benefits, non-covered benefits, exclusions, and exemptions.
  • Educate enrollees on all aspects of the Plan, as well as answer questions regarding the Plan's features and benefits.
  • Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies.
  • Complete applications and field reports in a timely and accurate manner.
  • Work closely with Outreach Representatives, Customer Service Representatives, Eligibility Representatives, and other MetroPlus Health Plan personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments.
  • Establish and maintain a positive working relationship with facility and site staff, community and provider organizations, as well as City and State regulatory agencies.
  • Assist members in accessing healthcare, transportation needs, and other services or issues as they occur and pertain to members.
  • Conduct and participate in telemarketing/outreach efforts as required.
  • Develop a presence in the local community to help generate enrollments.
  • Making presentations to large groups of seniors.
Requirements
  • Must have a High School Diploma or equivalency; College Degree or coursework preferred.
  • 2-3 years of Sales/Customer Relations experience required.
  • Public speaking experience.
  • Medicare Sales experience preferred.
  • Bi-Lingual and Multi-Lingual a plus.
  • Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration.
  • Valid NYS Driver's License is a plus.
Professional Competencies
  • Integrity and Trust.
  • Customer Focus.
  • Functional/Technical skills.
  • Must be self-confident, an independent thinker, and maintain a professional presentation of self.
  • Must demonstrate flexibility and willingness to learn.
  • Excellent organizational, written, presentation, and communication skills.
  • Excellent problem-solving skills.
  • Highly motivated and goal-directed.
  • Must be able to work in a multi-ethnic, multi-cultural environment.
  • Must be sensitive to chronic conditions and disabilities.