Senior Collections Specialist

3 days ago


Brooklyn, New York, United States Pace Full time
PACE Collections Specialist Job Description

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at PACE. As a Collections Specialist, you will play a critical role in managing the collection process, ensuring timely payments, and maintaining positive relationships with our clients.

Key Responsibilities:
  • Manage the collection process and work to reduce outstanding debts
  • Contact clients via phone, email, and mail to secure payments
  • Negotiate payment plans and settlements with clients
  • Update client records and maintain accurate documentation of communication and payment history
  • Resolve billing and payment discrepancies
  • Review financial statements and assess client creditworthiness
  • Collaborate with other departments to resolve client inquiries and disputes
Requirements:
  • High school diploma or equivalent; associate's or bachelor's degree in finance or related field preferred
  • Proven experience as a Collections Specialist or similar role
  • In-depth knowledge of collection laws and regulations
  • Strong negotiation and communication skills
  • Proficient in Microsoft Office and database software
  • Excellent attention to detail and multitasking skills
  • Ability to work in a fast-paced and deadline-driven environment
  • Strong customer service skills and ability to handle difficult conversations with professionalism
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development


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