Manager, Customer Experience

5 days ago

JERSEY CITY, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

JOB SUMMARY: 

This position is part of the Customer Experience service model and resides in the field.  The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the customer-facing associates within the Customer Experience Organization.  The role will focus on customer relationships and retention by ensuring the team of Account Managers provide necessary customer support through efficient deployment of resources and engagement with Region and Opsite departmental leaders.

DUTIES AND RESPONSIBILITIES:

  • Resource Management – responsible for ensuring team is properly staffed, oversees account management, executing performance management policies, business planning, escalation point of contact for customer issues, drives collaboration between CST and Region/OpSites
  • Relationship Building – customer visits, presentations and business reviews with team as needed, maintain relationships with Region and OpSite department leaders, build effective relationships with current/prospective customers, engage with GSC and National Sales Leaders
  • Leads a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution.
  • Team Development – coordinate applicable AM training to drive success; industry/concept/segment knowledge, internal and external technology solutions, account management, communication, time management, etc.
  • Escalation of customer actions including leading cross-functional collaboration to resolve issues and challenges

EDUCATION:

  • High School Degree required
  • Bachelor’s Degree preferred

EXPERIENCE:

  • 5 years relevant industry with Customer Relationship Management or B2B Sales Management experience required
  • 7 years experience in Sysco Sales org or environment with team selling approach preferred

ABILITIES AND SKILLS:

  • Ability to manage and motivate a customer service organization comprised of contract business (CMU/LCC)
  • Ability to manage end to end initiatives through challenging deadlines across Sales and CST
  • Act as an escalation point for customer challenges through appropriate teams
  • Strong communicator both internally and with customer
    Effectively present skills, problem solver and ability to multi-task
  • Expert in MS Office

WORK ENVIRONMENT

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • Manager, Customer Experience

    5 days ago

    JERSEY CITY, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARY:  This position is part of the Customer Experience service model and resides in the field.  The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the...

  • Manager, Customer Experience

    4 days ago

    JERSEY CITY, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARY:  This position is part of the Customer Experience service model and resides in the field.  The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the...

  • Manager, Customer Experience

    4 days ago

    Jersey City, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARY: This position is part of the Customer Experience service model and resides in the field. The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the...

  • Director of Customer Experience

    4 months ago

    Jersey City, United States goTenna Full time

    goTenna Director of Customer Experience Location: Jersey City, New Jersey Job Description: The Director of Customer Experience is responsible for the management and success of the Customer Experience Team. This team manages the technical aspects of our company’s relationship with customers that use our products, including Public Safety organizations,...

  • Customer Experience Liaison

    1 week ago

    Jersey City, New Jersey, United States Hudson Hardware Plumbing and Heating Full time

    Job OverviewHudson Hardware Plumbing and Heating is seeking a Customer Experience Liaison to join our team. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a customer-centric approach.Estimated Salary Range:$45,000 - $65,000 per year, depending on experience and qualifications.Job DescriptionWe are looking for a...

  • Manager, Customer Experience

    4 days ago

    Jersey City, NJ, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARY:  This position is part of the Customer Experience service model and resides in the field.  The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the...

  • Manager, Customer Experience

    4 days ago

    Jersey City, NJ, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    JOB SUMMARY:  This position is part of the Customer Experience service model and resides in the field.  The role is responsible for leading a team of Account Managers who provide customer support by building relationships with new and existing accounts for CMU and LCC business. The Customer Experience Manager drives success through the leadership of the...

  • Customer Service Experience Specialist

    1 week ago

    Jersey City, New Jersey, United States Professional Career Solutions LLC Full time

    We are seeking a highly skilled Customer Service Experience Specialist to join our team at Professional Career Solutions LLC.The ideal candidate will possess great customer service skills, excellent communication abilities, and a willingness to learn and adapt in a dynamic environment.As a key member of our team, you will be responsible for delivering...

  • Customer Experience Associate

    1 week ago

    Jersey City, New Jersey, United States conduet Full time

    We are Conduet, a leading online sports betting and iCasino platform. We are seeking an experienced Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for assisting customers with all issues related to their online accounts.Key Responsibilities:Communicate with customers via phone, email, and live...

  • Customer Experience Representative for Collectibles

    1 week ago

    Jersey City, New Jersey, United States Collectors Full time

    Collectors is a leading creator of innovative technology that provides value-added services for collectors worldwide. Our mission is to help collectors pursue their passions by grading, authenticating, vaulting and selling record-setting collectibles. We modernize and digitalize the process to further our goal.We employ over 1,700 people across our...

  • Chief Customer Experience Officer

    1 week ago

    Jersey City, New Jersey, United States Simeio Full time

    About the RoleWe are seeking a highly skilled Chief Customer Experience Officer to join our team at Simeio. This is an exceptional opportunity for a seasoned professional to drive customer success and growth.

  • Customer Experience Specialist, PSA

    1 week ago

    Jersey City, United States Collectors Universe, Inc. Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Customer Experience Specialist, PSA

    1 week ago

    Jersey City, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Customer Experience Specialist, PSA

    1 month ago

    Jersey City, United States Collectors Full time

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...

  • Customer Success Manager

    1 month ago

    Jersey City, United States Red Frog Solutions Full time

    Customer Success Manager Jersey City New Jersey (4 days in office 1 day remote)$65K $70K base plus $50K Commission ($120K OTE)Our client is hiring an experienced Customer Success Manager. The primary responsibility is to maximize the sales of our services in the greater NYC area to existing clients. Services include: Document Storage Electronic Document...

  • Lead Customer Experience Manager

    1 week ago

    Oklahoma City, Oklahoma, United States Zips Car Wash Full time

    Job OverviewZips Car Wash is a dynamic and positive team dedicated to excellence, seeking an experienced Assistant Site Manager to lead our operations. This role involves overseeing daily activities, driving customer satisfaction, and achieving business goals.ResponsibilitiesWelcome customers warmly and engage them in a friendly manner.Enroll and support...

  • Customer Experience Solutions Manager

    1 week ago

    Kansas City, Missouri, United States Oracle Full time

    Role OverviewThis position plays a pivotal role in delivering exceptional post-sales support and solutions to Oracle's customer base.Salary RangeThe estimated salary for this role is between $77,600 and $158,200 per annum, with the possibility of bonus and equity. The specific salary will be determined based on factors such as knowledge, skills, experience,...

  • Customer Experience Management Lead

    6 days ago

    Long Island City, United States JetBlue Full time

    About the RoleWe are seeking a highly skilled Customer Experience Management Lead to join our team at JetBlue Airways. This is a unique opportunity to make a meaningful impact on the customer experience and drive business success.Key ResponsibilitiesPartner with operational teams to identify challenges and develop proactive recovery strategies that meet...

  • Customer Experience Associate

    1 week ago

    Jersey Shore, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:1440 Allegheny StreetJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Customer Experience Manager and Sales Leader

    6 days ago

    Alexander City, Alabama, United States Five Below, Inc. Full time

    Five Below, Inc. is seeking a talented Customer Experience Manager to join our team in Alex City. As a key member of our management team, you will be responsible for ensuring that every customer has an exceptional experience at Five Below.About the Role:This is an exciting opportunity to lead front-end operations, manage cash handling procedures, maintain...