Customer Service Experience Specialist

7 days ago


Jersey City, New Jersey, United States Professional Career Solutions LLC Full time

We are seeking a highly skilled Customer Service Experience Specialist to join our team at Professional Career Solutions LLC.

The ideal candidate will possess great customer service skills, excellent communication abilities, and a willingness to learn and adapt in a dynamic environment.

As a key member of our team, you will be responsible for delivering exceptional customer service through various channels, including phone and email. You will also conduct routine customer service calls, research and resolve customer inquiries, and uphold high customer service standards.

Your primary focus will be on providing top-notch customer experiences that drive satisfaction and loyalty. To achieve this, you will need to stay up-to-date with product information, company policies, and industry developments.

In addition to your customer-facing responsibilities, you will also support Account Managers by resolving customer issues and ensuring seamless customer interactions. You will work closely with the sales team to meet or exceed sales quotas in an accountability-based culture.

Our company offers a flexible schedule, 100% remote position, hands-on training, life insurance, health insurance reimbursement, and access to industry-leading resources and technology.

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, plus benefits. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.



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