Director of Customer Experience
3 months ago
goTenna Director of Customer Experience Location: Jersey City, New Jersey Job Description: The Director of Customer Experience is responsible for the management and success of the Customer Experience Team. This team manages the technical aspects of our company’s relationship with customers that use our products, including Public Safety organizations, military, and federal government agencies. Your team will provide accurate technical service and support before and after the point of sale, ensuring customer satisfaction throughout the customer journey. Primary Responsibilities: Develop internal processes, tactics, techniques, and procedures related to customer experience management. Manage the implementation of best practices and industry standards for customer experience management. Ensure the team is optimized and meeting objectives related to post-sales customer satisfaction. Manage and execute a comprehensive customer experience strategy that aligns with the company's goals. Provide regular feedback to managers and employees to support continuous improvement. Oversee the direction and operations of the CX organization. Engage with customers during complex sales to provide technical expertise. Support business development activities, including RFPs and trade shows. Collaborate with the leadership team to develop training programs for employees. Monitor and answer support requests relating to all goTenna products. Report major trends in current use cases, issues, and opportunities to the VP of Customer Experience. Ensure compliance with all regulatory requirements. Required Qualifications: 5+ years of professional experience, preferably in a Public Safety or Military organization. 5+ years of management experience. Solid technical background with hands-on experience in digital technologies. Exceptional organizational, presentation, and communication skills. Proven track record of developing successful customer experience strategies. Experience with CRM tools and ticketing systems such as Salesforce. A highly motivated self-starter with outstanding planning skills. A strategic thinker with a data-driven approach to decision-making. Preferred Experience: Experience leading a team of technical support personnel. Bachelor’s degree in a relevant field. Operational military experience. An active security clearance or the ability to obtain one. goTenna is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, gender, age, or disability status. Benefits: Equity, 401(k) plan, Unlimited PTO, Medical, Dental, Vision insurance, and more. #J-18808-Ljbffr
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Customer Experience Specialist
3 weeks ago
Jersey City, New Jersey, United States Collectors Full timeCustomer Experience Specialist Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Collectors. As a Customer Experience Specialist, you will be responsible for providing world-class customer care to our customers around the globe.Key Responsibilities:Inform prospective and existing customers of company services,...
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Customer Experience Director
3 weeks ago
Jefferson City, Missouri, United States Restoration Hardware Full timeCustomer Experience Leader RoleAt Restoration Hardware, we're seeking a talented Customer Experience Leader to join our team. This key role will be responsible for leading a team of customer experience associates to provide exceptional service and create a welcoming atmosphere.Key Responsibilities:Train and develop staff on company policies and...
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Customer Experience Representative
4 weeks ago
Jersey City, New Jersey, United States Hilton Hotels & Resorts Full timeJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued customers.Key ResponsibilitiesGreet and register guests, ensuring a warm and welcoming experienceManage guest...
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Program Director
3 weeks ago
Jersey City, New Jersey, United States Catholic Charities of the Archdiocese of Newark Full timeJob Title: Program DirectorWe are seeking a skilled Program Director to oversee the day-to-day operations of our Safe Spaces program. The ideal candidate will have experience in program management, clinical supervision, and staff development.Key Responsibilities:Oversee program operations, including data management, staff supervision, and community...
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Customer Experience Specialist, PSA
4 weeks ago
Jersey City, New Jersey, United States Collectors Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our PSA Customer Experience team. As a key member of our team, you will provide world-class customer care to our customers around the globe, ensuring a seamless and exceptional experience.Key ResponsibilitiesProvide exceptional customer service to customers in person, via...
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Customer Service Director
4 weeks ago
Jersey City, New Jersey, United States Hannaford Full timeHannaford **Customer Service Excellence** As a Customer Service Leader at Hannaford, you will be responsible for delivering exceptional customer experiences through the achievement of our customer service standards. Your key responsibilities will include: * Providing fast, easy, flexible, and friendly service to customers * Assisting the Customer Service...
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Customer Experience Strategist
3 weeks ago
Jersey City, New Jersey, United States Inizio Partners Full timeAbout the role at Inizio Partners:Job Title: Engagement Lead - CXJob Description:We are seeking a seasoned Engagement Lead - CX to drive CX Revenue and account growth by identifying new buying centers and opportunities in client environments. The ideal candidate will have 15 years of experience and a minimum of 8 years of hands-on experience in leading and...
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Customer Experience Show Lead, PSA
3 weeks ago
Jersey City, United States Collectors Full timeCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...
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Customer Experience Lead
3 weeks ago
Jersey City, New Jersey, United States Inizio Partners Full timeAbout the role: CX Solutions ArchitectWe are seeking a seasoned CX Solutions Architect to lead our CX initiatives and drive revenue growth. As a key member of our team, you will be responsible for developing and executing CX strategies that meet the evolving needs of our clients.15+ years of experience in leading CX solutions on an enterprise level or...
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Regulatory Relations Associate Director
4 weeks ago
Jersey City, New Jersey, United States Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled Regulatory Relations Associate Director to join our team at Royal Bank of Canada. As a key member of our regulatory relations team, you will play a critical role in maintaining effective relationships with regulatory bodies and ensuring compliance with banking regulations.Key ResponsibilitiesFacilitate examinations...
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Clinical Dental Director Opportunity
4 weeks ago
Jersey City, New Jersey, United States Gentle Dental of New England Full timeJob OpportunityAre you a skilled dentist looking to take on a leadership role? We have an exciting opportunity for a Clinical Dental Director to join our team at Gentle Dental of New England.This role offers a unique chance to transition to an equity position within six months, allowing you to focus on patient care while minimizing non-clinical management...
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Customer Experience Representative
4 weeks ago
Park City, Utah, United States Momentous Full timeCustomer Care Specialist Job SummaryThe Customer Care Specialist is a key role at Momentous, responsible for delivering exceptional customer experiences across various communication channels. This individual contributor position reports to the Director of Customer Care and plays a pivotal role in creating, facilitating, and overseeing the customer support...
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Nursing Director or Assistant Director
4 weeks ago
Jersey City, New Jersey, United States Impact Recruiting Solutions Full timeJob Title: Director or Assistant Director of NursingImpact Recruiting Solutions is seeking a Director or Assistant Director of Nursing to fill an opening with a long-term care and sub-acute facility located in Jersey City, New Jersey.Responsibilities:Assist in the development and implementation of nursing care policies and procedures.Confer with the Director...
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Associate Director
4 weeks ago
Jersey City, New Jersey, United States Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and experienced Associate Director to join our team in Jersey City, USA. As a key member of our Global Capital Markets Financial Intelligence Unit (CM FIU), you will play a critical role in supporting our US and Global Capital Markets businesses in identifying and mitigating financial crime risks.Key...
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Area Sales Director
4 weeks ago
Jersey City, New Jersey, United States Flowers Foods Full timeJob Title: Area Sales DirectorFlowers Foods, a leading producer of packaged bakery goods, is seeking an experienced Area Sales Director to support Independent Distributors in managing customer relationships, driving sales growth, and building brand recognition.Key Responsibilities:Develop and implement sales strategies to increase customer base and sales...
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Associate Director, Regulatory Relations
4 weeks ago
Jersey City, New Jersey, United States Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled Associate Director, Regulatory Relations to join our team at Royal Bank of Canada. As a key member of our regulatory relations team, you will play a critical role in maintaining effective relationships with regulatory bodies and ensuring compliance with relevant regulations.Key ResponsibilitiesFacilitate...
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Senior Director, Customer Experience
4 weeks ago
Redwood City, California, United States Soleno Therapeutics Inc Full timeJob Title: VP, Customer ExperienceSoleno Therapeutics, Inc. is a clinical-stage biopharmaceutical company dedicated to developing innovative therapeutics for rare diseases, including Prader-Willi syndrome (PWS). We are seeking a seasoned leader to drive our customer experience strategy and lead our US Rare Disease Sales team.Key Responsibilities:Develop and...
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Customer Experience Ambassador
4 weeks ago
Kansas City, Missouri, United States Worlds of Fun Full timeJob OverviewWe are seeking a highly motivated and detail-oriented individual to join our Guest Services team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to our park guests.Key Responsibilities:Collaborate with our Guest Services Ambassadors to ensure seamless guest...
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Program Director
4 weeks ago
Jersey City, New Jersey, United States SW North America, Inc. Full timeJob SummaryWe are seeking a highly skilled Program Director to lead our team in delivering profitable, on-time, and to-specification programs for SW North America.The ideal candidate will have a strong background in program management, excellent communication skills, and the ability to work effectively with cross-functional teams.Key Responsibilities:Develop...
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Center Director in Training
3 weeks ago
Jersey City, New Jersey, United States Mathnasium, The Math Learning Center Full timeJob DescriptionJob DescriptionOverviewMathnasium, The Math Learning Center, is seeking a highly motivated and dedicated individual to join our team as a Center Director in Training. As a Center Director Trainee, you will be part of our comprehensive leadership development program, designed to equip you with the skills and knowledge necessary to succeed in a...