Current jobs related to Customer Service Specialist I - Maitland - EMPLOYERS

  • Appraisal Specialist I

    4 weeks ago

    Maitland, Florida, United States Vaco Full time

    Job SummaryVaco is seeking a highly skilled Appraisal Specialist I to join our team. As an Appraisal Specialist I, you will be responsible for managing a network of Real Estate Appraisers, workflow management, and limited-scope review of residential real estate appraisals.Key ResponsibilitiesAppraisal Management: Oversee a network of Real Estate Appraisers,...

  • Customer Support Specialist

    1 month ago

    Maitland, Florida, United States ARS-Rescue Rooter Full time

    Customer Support Specialist Role:Punctuality is essential; arrive on time and clock in as scheduled.Transition smoothly with the outgoing shift at the beginning of your work period.Manage both incoming and outgoing calls with professionalism and courtesy.Strive for quick and comprehensive solutions to customer inquiries.We are seeking a Customer Support...

  • Customer Support Specialist

    1 month ago

    Maitland, Florida, United States ARS-Rescue Rooter Full time

    Customer Support Specialist Job Overview:Punctually report for duty and log in without delayTransition smoothly with the outgoing team at the beginning of your shiftProfessionally manage both incoming and outgoing customer inquiriesEnsure swift and comprehensive resolution of client concernsARS-Rescue Rooter is seeking a dedicated Customer Support Specialist...

  • Customer Service Representative

    42 minutes ago

    Maitland, Florida, United States AdventHealth Full time

    Job SummaryWe are seeking a highly skilled and professional Contact Center Rep I to join our team at AdventHealth. As a key member of our customer service team, you will be responsible for providing exceptional phone support to our patients and their families.Key ResponsibilitiesAnswering phones in a timely and professional mannerScheduling appointments and...

  • Customer Support Specialist

    4 weeks ago

    Maitland, Florida, United States ARS-Rescue Rooter Full time

    Customer Support Specialist Role:Punctuality is essential; ensure timely arrival and clocking in.Transition smoothly with the outgoing shift at the beginning of your work period.Manage both incoming and outgoing calls with professionalism.Strive for quick and comprehensive solutions to customer inquiries.We are seeking a dedicated Customer Support Specialist...

  • Customer Support Specialist

    1 month ago

    Maitland, Florida, United States ARS-Rescue Rooter Full time

    Customer Support Specialist Role:Punctuality is essential; ensure timely arrival and clocking in.Transition smoothly with the outgoing shift at the beginning of your work period.Manage both incoming and outgoing calls with professionalism.Strive for quick and comprehensive resolution of client inquiries.We are seeking a Customer Support Specialist to enhance...

  • Client Support Specialist I

    1 month ago

    Maitland, Missouri, United States Keter Environmental Services Full time

    About Us Keter Environmental Services is a leading managed service provider in the waste management sector. We specialize in delivering comprehensive outsourced waste management solutions for businesses with extensive operational footprints. Our clientele spans various industries across the United States and Canada, allowing us to implement effective...

  • Customer Service Representative

    3 weeks ago

    Maitland, Florida, United States Alegeus Full time

    Job Title: Member Solutions RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Alegeus. As a key member of our customer support team, you will play a critical role in providing exceptional service and support to our clients.Job Summary:We are looking for a talented individual who is passionate...

  • Appraisal Specialist I

    1 month ago

    Maitland, United States Vaco Full time

    The Appraisal Specialist I will be responsible for the managing a network of Real Estate Appraisers, workflow management, and limited-scope review of residential real estate appraisals. Additional Job DescriptionAdditional Job DescriptionWhat You’ll Do· Have a basic understanding of real estate and mortgage lending.· Ability to communicate regularly...

  • Bilingual Client Support Specialist II

    3 months ago

    Maitland, United States ADP Full time

    **Bilingual Client Support Specialist II** Req Number: 216031 Category: Client Service Posted Date: January 12, 2022 Work Location(s): Maitland , FL , US ADP is hiring a **Customer Service Specialist** Thanks for clicking! Let us tell you a little more * Thanks for clicking! Let us tell you a little more Well, then you might be just the person were...

  • Post Closer

    1 month ago

    Maitland, United States Taylor Morrison Full time

    Job Description Summary The Post Closer - Collateral Specialist I will be responsible for the logging in of all closing packages, generating allonges, preparing the collateral packages to include shipping them to the appropriate warehouse bank, establish effective relationships and communicate with any and all title companies for outstanding documents and/or...

  • Customer Service Sales Specialist

    1 month ago

    Maitland, Florida, United States Staples Full time

    Join Staples as a vital part of our business-to-business operations. You are the connection that enhances our customer relationships.Our exceptional sales and support teams engage directly with a diverse range of businesses, providing tailored products and services to fulfill their specific requirements. We prioritize understanding our clients and utilize...

  • Client Support Specialist II

    2 months ago

    Maitland, United States ADP Full time

    **Client Support Specialist II Benefits and Talent Solutions** Req Number: 216031 Category: Client Service Posted Date: January 12, 2022 Work Location(s): Maitland , FL , US ADP is hiring a **Customer Service Specialist** Thanks for clicking! Let us tell you a little more * Thanks for clicking! Let us tell you a little more Well, then you might be just...

  • Entry Level Account Sales Representative

    4 days ago

    Maitland, United States J&I MARKETING CONCEPTS INC Full time

    Job DescriptionJob DescriptionImmediate Hire for Entry Level Account Sales Representative – Full Time - Training ProvidedJ&I Marketing Concepts, Inc. is a leader in new customer acquisition and sales consulting. We are dedicated to helping large companies develop and execute more effective sales and marketing campaigns. We do this by providing a...

  • Customer Service Representative

    2 weeks ago

    Maitland, Florida, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to Domino's Pizza.Key Responsibilities:Respond...

  • Customer Service Representative

    2 weeks ago

    Maitland, Florida, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to Domino's Pizza.Key Responsibilities:Respond...

  • Customer Service Representative

    2 weeks ago

    Maitland, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the point person in taking great care of our customers. We pride ourselves on taking great care of our customers through our smiling, happy team members who provide courteous service to our guests. We are looking for great...

  • Customer Service Representative

    3 weeks ago

    Maitland, Florida, United States Domino's Franchise Full time

    About the RoleAs a Customer Service Representative for Domino's Franchise, you will be the key point of contact in delivering exceptional customer experiences. We pride ourselves on providing top-notch service to our customers through our friendly and approachable team members.ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Liaison

    1 week ago

    Maitland, Florida, United States Tetra Tech Full time

    About the RoleTetra Tech is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our clients.Key ResponsibilitiesHandle incoming and outgoing calls, emails, and chats in a professional...

  • Customer Service Liaison

    3 weeks ago

    Maitland, Florida, United States Tetra Tech Full time

    About the Role:Tetra Tech is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Interaction: Handle incoming and outgoing calls, emails, and chats...

Customer Service Specialist I

3 months ago

Maitland, United States EMPLOYERS Full time

Location: Maitland, FL
Job_Code: 6151
# of Openings: 1

Bi Lingual (Spanish) Customer Service Specialist I | 100% In-Office – call center environment

General Summary

The Customer Service Center Specialist I provide support to range of EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency.

Call Center Customer Service Specialist Essential Duties and Responsibilities

  • Customer Experience
    • Must be bi-lingual (Spanish)
    • Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups. Provide information, answer questions and offer or facilitate resolution to customer inquiries.
    • Provide accurate information to customers of assigned groups in accordance with company policy and department guidelines.
    • Defuse situations through research, customer education and exploring alternative solutions.
    • Demonstrate listening skills while exhibiting good customer service, persistence and respect to promote ease of doing business with EMPLOYERS and a reputation of integrity.
  • Call Center Customer Service Specialist Process and Procedure
    • Document details of interactions consistently, timely and accurately.
    • Act in accordance with policies, procedures, statutes and state laws, as applicable.
    • Process requests for forms and applications.
    • Route calls when necessary to appropriate resource.
    • Assist clients with registering and navigating EMPLOYERS online systems.
    • Follow through on customer communications via phone, email or chat as needed.
  • Call Center Customer Service Specialist Functional and Technical
    • bi-lingual (Spanish)
    • Display basic knowledge and competency in assigned workgroup(s).
    • Meet performance and quality standards.
    • Recognize and alert management of trends in customer calls.
    • Utilize internal and external resources to improve knowledge and skill base.
    • Other duties may be assigned.

Call Center Customer Service Specialist Job Requirements

  • bi-lingual (Spanish)
  • Must have High School diploma or GED equivalent.
  • Must have three years experience in a call center environment.
  • Ability to perform multiple tasks simultaneously.
  • Ability to adjust priorities appropriately in a fast paced environment.
  • Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
  • Ability to read, write, and communicate clearly in English.
  • Demonstrated customer service experience.
  • Possess basic PC skills including Outlook, Word, Excel spreadsheets and Internet use.
  • Demonstrate attention to detail with timeliness and accuracy.
  • Maintain high standards, measures despite pressing deadlines and added responsibilities.

Preferred, But Not Required

  • Experience with cloud based Call Center ACD/CRM software preferred.
  • Experience with Five9 telephony system preferred.
  • Relevant product knowledge (Insurance or Workers’ Compensation).
  • Bilingual English/Spanish communication skills preferred.
  • Associates Degree preferred.

An equivalent combination of education and experience may be substituted for the requirements listed above.

Work Environment

  • This position is required to be in-office full time with minimal travel to other office locations/meeting locations occasionally. This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.
  • This is largely a sedentary role; however, some mobility is required
  • May work early, late, or occasional weekend hours to accommodate business needs
  • Occasional lifting of a maximum of 30lbs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Pay Rate: $21.50 per hour + comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS:

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS®

Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other

At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. HP22 #LI-HA1



PI9d82534c160b-31181-34580010