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Sales Operations Support Specialist I

3 months ago

Durham, United States Toshiba Global Commerce Solutions Full time

The Sales Operations Support Specialist I position supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and, providing support to field sales, project managers and sales partners for quoting purposes of our products and services. Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required. Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams. Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers.

The Sales Operations Support Specialist I is an entry level position who can manage autonomously standard and basic business scenarios. Will need consistent supervision and assistance for more challenging deals, projects, opportunities, and tasks. Has a basic and fundamental understanding of department processes, tools, and Oracle.

Areas of Expertise & Special Skills:

  • Bachelor's degree or minimum of 2 years of related sales operations / sales support work experience internal or external
  • Minimum 2 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings
  • Proficiency with Microsoft Office: basic Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended
  • Attention to details a must along with good organization skills
  • Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C
  • Excellent oral and written communication skills
  • Excellent presentation skills with the ability to present to management
  • Personal dedication with the drive to achieve set goals and work independently
  • Team player that works well with others and collaborates with other organizations
  • Have a deep understanding of customer needs and exceed customer expectations
  • Time management skills to ensure all deadlines are met
  • Ability to work under pressure and prioritize workload, complex tasks and issues as required
  • Self-motivated, self-confident, and able to handle peaks of workload; enthusiastic and flexible
  • Provide contract review and advice, especially relative to billing and revenue recognition
  • Problem solving/analytical skills
  • Participation with annual budget planning and quarterly forecasting
  • An understanding of the TGCS business, customers, products and services solutions a plus
  • Availability to be flexible with working hours especially at month and quarter ends is critical
Responsibilities:
  • Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/Deal Processing - Provide support for all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, contract creation, utilization of quoting tools, pricing proposals, service projects, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up, product configurations, service offerings, processing deals and purchase orders efficiently, registering and management of service contracts and, support client rollouts and product and offerings transitions. Work collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams. Provide contractual, operational, and transactional support directly to our internal and external customers.
  • Operations Key Metrics - Assist in providing Operational Metrics to highlight organizational performance and for management review and discussion on variances.
  • Operation Processes / Procedures / IT Enhancements - Maintaining current processes and assist to improve efficiency and accuracy. Focus on automation by using current tools and reduce the amount of manual spreadsheet efforts. Assist with creating process documentation, training of processes, and process improvement initiatives to improve the overall delivery of support. Identify issues and improvements and propose IT enhancements with internal systems, including but not limited to review of Functional Design Documents and User Acceptance Testing.
  • Business Controls / Audits - Assist with JSOX and reviews with external auditors. Electronically store all pertinent documentation (contracts, proposals, quoting, pricing, forecasts etc.)
  • Other Activities - Perform other related duties as required
About the Company:

Toshiba Global Commerce Solutions, Inc. is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan w/ match
  • Company provided life insurance
  • Pet Insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.